O
Omer
Customer service response time is unbearable weeks Using the wallet is not friendly and intuitive enoughEDITING Because I don t see how to replay to you re answer ticket ID 68258I was usually answered only after I contacted Facebook and customer service received a prompt from Facebook Eventually because of your mistake I twice paid purchase tax on the product even though I received a broken product the first time rare but can certainly happen not for that my complaint but for continued treatment from the point where it turned out I got a broken product I stopped the correspondence because I saw that at the rate of your responses it would last two months and I was not available for it I already preferred to pay double tax and try to cope alone with the difficulties I have with the wallet without bothering to contact customer service again
J
joel gross
I think the tech is good but I wasn t
I think the tech is good but I wasn t sure which trezor to buy it wasn t really clear which one supported xrp but they did resolved it and I did get the right trezor in the end
S
Steve M
Trezor Model T is still not up with the times
Trezor Model T is still dwelling too much on Bitcoin There are many people who need a hardware wallet that can be both mobile friendly and also actually support alt coins instead of claiming to For example there s no way to use Trezor Model T with Solana despite SatoshiLabs claiming they do I have a few different coins that I had to struggle to find 3rd party wallets that integrate with Trezor and failed Plus there is no mobile app And the website doesn t work for any other coin except Bitcoin on mobile I ended up regretting my expensive purchase
D
Diogo Santo
Lack of customer service
The whole process was painful The product was first shipped to the wrong address and when they sent the second one they left the process in the middle and never informed me of the new tracking code Was very very hard to reach out to any customer support After 2 months I finally got the product The product is good and fast to setup Do not get me wrong it is a nice product but it can become very frustrating to get it
P
Patrick Michalek
Too long shipping time of product
Too long shipping time of product Almost 3 weeks
A
ALI
Small beautiful safe
Small in size and beautiful shape but it is impractical and difficult to use for beginners and also does not support many currencies and most likely you will only need it to take out your encrypted currencies away from the Internet just to keep it safe for you and I mean you only
J
john dean
Trezor wallet
Just mention as I use Trezor wallets and have contacted their support department regards various question and a few issues they have always responded and been supportive and very helpful
M
Melvin Thorn
I am a complete novice
I am a complete novice Struggling to understand all the instructions regarding adding existing portfolio
S
Steve Hunter
My Trezor order experience
I have not received my Trezor Updated 12 13 23 I finally received my Trezor It just took 5 weeks to get it I could not find a customer service number to call
A
Argentius Darkkon
No coin support without jumping through
No coin support without jumping through hoops doing backflips and giving access to a bunch of third party wallets I think it was as disappointing as getting the ledger wallet
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