Worst Customer Service I ve yet discovered
Have ordered a pair of weightlifting shoes I had received recommendations about but even 11 days after ordering them the status is still Processing They have yet to ship the order Their FAQ state that all orders should be shipped in less than 3 business days I ve contacted EU support but to no avail Have received a message of let me check with the team that never received any further attention from their end No replies The next step had been contacting their social profiles and even after doing so on Facebook Instagram I have yet to receive any feedback on my order It seems like they re not present and there is no way for me to reach them I cannot refund my order due to them not even responding to my emails messages To me it seems as if they ve just taken the money and ran away To put it all briefly together the worst customer service is the one that doesn t even exist I ve yet to discover a worse shipping delivery experience online If you order from this site be wary since you may never receive your order At this point I consider it a scam and I d suggest for anyone to stay away from this website
Herbj rn Tjeltveit
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AVOID online shopping
I ordered a pair of shoes I was complicated to returen the shoes and in the end TYR just resent my package without opening it I give them up as a future shop at least for online
Roy
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Mockery of European customers
Not selling the cxt-2 after almost 2 months after USA drop Almost no availability Just mockery of EU customere by Tyr this website
Mister Z
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One of the worst shopping experiences I ve ever had
I ordered a pair of TYR L-1 s about half an hour after I changed my mind so I sent an e-mail to TYR to request a cancellation of the order I got a response a week later at which point the package had already been delivered I couldn t be home to refuse the delivery and UPS delivered anyway Then I submitted a request to return the product which has been stuck on processing for more than a week as well I ve never witnessed such slow customer service They desperately need to hire more people this is unacceptable A little note from the future I have sent back the package close to 3 weeks have passed and there has still not been a refund I really dislike this company a lot Further edit Now they re claiming it hasn t arrived This has never happened to me before so I m very very skeptical Still no refund or solution by TYR Final edit They never offered me a solution So I had to proceed through mastercard Mastercard ultimately decided to grant me a full refund One of the worst experiences I have ever had with any online vendor
Guest
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Worst customer experience ever
I received a pair of shoes I did not order They were also the wrong size and cheaper I sent them several mails asking how to return them No answer
Baxter King
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Terrible customer service
Have ordered shoes from the site over a week ago now Have looked at the tracking info on the shipping site and the shoes never reached the uk and have been returned back to the tyr warehouse this is due to them not including an invoice They are now not responding to any emails or messages and I m in limbo
Maria Nielsen
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Amazing customer service
I were to return a speedsuit i bought because two days after i bought it TYR had off on the exact suit I wrote to TYR and without any further issue i could return the suit and get all my money refund If you think about buying from TYR eu i highly recommend it Such a trusted website with amazing customer servive
