Tyr Reviews

TYR EUROPE ARE ACTING LIKE THIEVES

BEWARE OF TYR EU CUSTOMER SERVICEMy First Order 21000016138My Second Order 21000016750I foolishly trusted TYR brand to honour their contractual promise of a refund - even after I paid for a new pair while awaiting a refund The instant you buy their products TYR stops caring about their customers satisfaction and statutory rights They are clearly more interested in making money out of you at whatever cost I ordered a pair of Men s CXT-2 Trainers which came too small contrary to their fitting size guidelines I needed to replace the trainers but TYR Customer Service said I needed to buy a new one and wait for the refund They refused to offer an exchange service whereby they set aside the correct-sized trainers until they received the returned item to avoid the risk of not having the correct pair for me by the time they received the returned package TYR is more interested in their future customers and could not care less about the satisfaction of their existing customers who paid for their trainers So I purchased a new trainer simultaneously as I paid for a track and sign service postal at an extra charge of 25 I foolishly relied upon TYR s promise of a refund I contacted Customer Service to enquire about the next steps They emailed me a form I printed and included inside the return shipment sent on 26 September 2024 Since 4 October 2024 The trainers have been stuck with the Dutch Customs I have contacted the Post Office who confirmed that TYR EU 1 was contacted several times and 2 has not bothered collecting the trainers As long as TYR refuses to collect the returned trainers they do not have to issue me a refund which is unacceptable I immediately contacted TYR Customer Service to urge them to collect my returned trainers from Dutch Customs First they made no apology whatsoever They went straight on the offence They quickly said that I had not included the correct form inside the parcel they throw all sorts of lies to avoid taking the blame including making things up - for example even though TYR never collected the parcel they have the audacity to claim I failed to follow the correct return procedure - in fact I immediately pointed to that very same incompetent customer service representative Csaccoccio that it was himself who emailed me the correct refund form which I printed and included inside the parcel I even showed him pictures He totally forgot that he was the one who emailed me the return refund form to print and include inside the parcel Then they pretended that the authorities never contacted TYR which is absolutely absurd I explained the law in this matter in that the instant we deposit at the Post Office a pre-paid postage package addressed to a recipient that recipient becomes the de facto legal owner of that parcel and will be contacted by the postman especially when the shipment is tracked and signed Nonetheless I emailed them proof of my return shipment pictures and tracking number and asked TYR to collect it as soon as possible and refund me the outstanding amount I also took the opportunity to raise a complaint because this sort of behaviour is wholly unacceptable Management should be able to follow up on our complaints investigate and improve upon their abysmal service TYR refused to even respond to my email Over 6 days have passed and there is still no response On their website they do not provide a contact number instead we need to email them on the fall pretence that they will contact us within 24-48 hrs Absolute LIES Today I received my returned shipment from the postman because TYR refused to collect the trainers from the Customs STILL NO REFUND I have sent another email to TYR Customer Service who are STILL NOT RESPONDING to my emails and DO NOT CARE that I purchased two pairs and relied upon TYR to refund me the unused trainers This has been one hell of a shopping experience with TYR DO I NEED TO INSTRUCT LAWYERS TO CHASE AFTER TYR

Awful company

Awful company Do not buy anything from them Have never experienced worse customer service than here

BAD BAD CUSTOMER SERVICE s but when

Ordered my husband swim trunks but when they came they were TINY way way smaller than any others We were leaving for vacation to I emailed and asked if there was any way to get another pair shipped in time but they weren t really interested in helping me out So I returned them and they deducted 4 99 from my refund When I emailed them asking why they responded that they charge 4 99 for a return shipping label So I paid 10 total for a pair of swim trunks that were about half the size or a normal pair

Tyr return policy is poor

We bought a swim suit for 37 80 It did not fit properly We returned the item and only received a credit of 16 25 Double shipping and handling were deemed not refundable There are much better options with no loss on return

Awful experience with tyr eu

Shipping is slow the return process is absolutely horrendous and they will not provide you a full refund in addition to you having to pay the return shipping yourself If I ever need TYR products again I ll certainly buy them somewhere else

Terrible customer service

Terrible customer service Stay away from this company Even with their Black Friday sale I rather buy from a different company

Stay away and save your money

The customer service is absolutely terrible both online and the store at Roosevelt Field I was told by a customer service representative at the 800 I would be able to return shoes in person at the store when I went to the store it was the complete opposite In store staff was absolutely terrible completely unprofessional and offered no assistance in trying to rectify a situation Basically your problem nothing I m going to do to assist I have purchased several hundred dollars worth of items I like the products but after the experience I ve had I will NEVER purchase another product from this company and would never recommend them to anyone It is absurd to me that a company would be willing to treat any customer in such a poor and demeaning manner Especially when the customer is wanting the product I hope your company will have some customer service training opportunities in the very near future

Just like the other r I have had a seriously bad experience with customer service of TYReviews

Just like the other reviews I have had a seriously bad experience with customer service of TYR The non -responsiveness is unbelievable There is no other way than contacting them via email but the email seem to disappear into a black hole I even send a message via Linkedin to their CEO Matt DiLorenzo but no response either and he is the one that build the company This is the last time I have bought anything from TYR

HORRENDOUS EXPERIENCE WITH TYR

HORRENDOUS EXPERIENCE WITH TYR COMPANY ABSOLUTELY DISGRACEFUL CUSTOMER SUPPORT THEY HARDLY REPLIED TO ANY OF MY INQUIRIES AND TREATED MY CASE WITH LITTLE TO NO REGARD DESPITE WRITING NUMEROUS EMAILS LETTING THEM KNOW THAT I NEVER RECEIVED MY PRODUCT THEY REPLIED BY SAYING ITS NOT THEIR PROBLEM ITS THE DELIVERY COMPANY ITS ALWAYS THE PROVIDERS FAULT ALWAYS ITS NOW BEEN SENT BACK TO TYR AND IM IN THE PROCESS OF GETTING MY MONEY BACK NEVER EVER AGAIN BUY ANYTHING FROM TYR HORRENDOUS EXPERIENCE AWFUL COMPANY AND CUSTOMER SERVICE