


Virtual Mailbox for Remote Businesses | VirtualPostMail - VPM
Based on authentic user experiences
Jason
6727 reviews
N/A
1 year ago
Run away from this company Fast
Never forwarded any mail Took my money ghosted me then closed my account No explanation no communication just shady business
Jason Bruno
6727 reviews
N/A
1 year ago
Beware
I attempted to use them intermittently as I was moving to maintain a stable address but then decided to use them once I was settled also A family member sent me a package last week and i was alerted to it via email I logged on and forwarded the mail to my current location which had worked no problem just a week before with some other forwarded mail The cost to forward the mail was 11 but I did it anyways Now a week later and after filing a claim with USPS the package has landed back at virtualpostmail s facility The customer service representative who was assigned to me Laura said it s not their fault and that it looks like I must have filed a change of address with USPS causing this loop She then continued by saying since its not their fault which it is since I didnt file a change of address that they will not issue a refund So to get my family s package they sent me they said I could drive up and get it myself still paying them a fee of course or to upgrade to UPS or Fedex to get it redelivered Do not use this service I thought it would be convenient as I travel alot It s a waste of money and a waste of time There are so many other services out there to give your money too that actually value their customers
brandon
6727 reviews
N/A
1 year ago
stay away scammers
I singed up and sent in everything asked from them later i get an email saying my id is not accepted because its suspended or cancelled What the hellllllll my license is good they just stole my money and give a run around I was unable to get through to a live person
A Customer
6727 reviews
N/A
1 year ago
Not recommended
Not recommended I was a customer for over a year I had a balance of five dollars They closed my mailbox without warning or notice I lost invaluable correspondence and suffered greatly I sent letters attempting to get in touch with whomever runs the company without a response from them They are sick
Past Customer
6727 reviews
N/A
1 year ago
Highly unrecommended
Highly unrecommended Very bad experience They do not realize your mail is your personal property and the seriousness of handling it This was my first experience with virtual mailboxes I have since learned that the company to choose is the one who has been around the longest and that paying more is worth it They should be shut down
Danial Safvat
6727 reviews
N/A
1 year ago
Read before using this company
They do not allow pick-ups So you always have to pay for any package shipment can be pretty expensive You cannot just add any amount of credit other than their pre-set figures so you wanna put in 16 for shipping cost you gotta put in 25 it s a very classic scam My cc was charged to an amount without my prior consent I did not authorize the transaction let alone the skyrocketing amount they had charged They offered no remedy and only blamed the shipping company Shouldn t that be illegal
ViajeGirl
6727 reviews
N/A
1 year ago
Absolutely horrible useless service
We ve been paying VPM 35 a month in anticipation of moving abroad which got delayed multiple times due to COVID We ve wasted many hundreds of dollars They advertise their service as working just like any other mailbox The USPS refuses to forward our mail to our new address with VPM and when I contacted VPM for help they recommended having my neighbor forward my mail to my new overseas address which is not feasible because we don t have a permanent address while we re getting settled Their cheeky solution basically means their expensive service is beyond useless I m furious
TRUFANIA Company
6727 reviews
N/A
1 year ago
I would STAY COMPLETELY AWAY from this
I would STAY COMPLETELY AWAY from this company they have built in some dark patterns in their UI and process to wring the most money out of you As one example it takes literally 1-click to add a New Recipient right away to your account and that they ll begin to charge you 5 month recipient immediately but it s a 3-step process to request removal you can t remove yourself after which the process will do nothing but you think it did The recipient will remain and they ll charge you 5 month for each recipient in the mailbox There s other virtual mail address providers out there don t get burned by this company and then have to go through the hassle of switching like we did
Rusty
6727 reviews
N/A
1 year ago
A few suggestions to improve
A few suggestions to improve virtualpostmail com 1 I have called customer support about 10 times now and have never been able to get someone to answer the phone I suggest hiring more people to answer the phone 2 Offer UPS when shipping packages Make it simple show the price of UPS and USPS and allow the customer to select which option they want
Ezi Boteach
6727 reviews
N/A
1 year ago
One day no more mail
I have been using their service for a few years They had to move location and sent 1 Email about the change that I unfortunately missed I m behind on my property tax with hundreds of dollars panelty Such a big change MUST be properly communicated This is unprofessional behaviour Update after all the above mess they kept of billing me Very poor operation and support