Waterrower Reviews

A great Row

Very pleased with this Waterower In a few days it has made a difference to my physical well-being Start slow and build up a great work out without having to go to the Gym

Really pleased with my choice

Decided to purchase a rowing machine since having to quit running after knee surgery I liked the waterrower concept due the sound others such as the C2 are sooo loud and the small footprint I wanted the A1 set up as it has the monorail - which I find allows my lower back to stay in a more neutral position I ve done some cityrow stuff in the US and liked it - it s essentially the same hardware However it didn t have the bluetooth connection A friend told me to just call WaterRower direct and ask for an A1 with the S4 - which I did They advised that whilst they could do that a more cost effective and better option would be the A1 with the SmartRow option- which they could fit before shipping - and of course they were right Assembly of the machine was pretty straightforward although do yourself a favour and watch the youtube video far easier than the booklet Setting up SmartRow was also easy you can then use it to connect to Kinomap and some other apps I am also using some of the training videos from TrainingTall to help refine my technique which I can thoroughly recommend and then checking the stats etc on SmartRow I love the sound and I love the fact that it just stands up out of the way - I do actually have room to have it down but as I have clients in my studio at times it s good to have it out of the way Very happy with the assistance and service that I got from WaterRower

Great piece of kit but pricey

Love my WaterRower great excercise and a lovely sound of moving water as you do it and it tilts up onto its end for space saving

What great service

What a great service experience After having a whole series of questions about the Waterrower answered quickly and with excellent detail we ordered our Waterrower online We were regularly kept informed throughout with updates on the order status stage of construction and shipping and then right up to the actual day of delivery There was upon receipt of the Waterrower an issue with a part of the machine delivery related not manufacturing but the team were immediately onto it and it was rectified the very next day Huge thanks to Khalil Liam and Ally who all played a part in making this a 5-star customer experience The product is fantastic but it is in our experience totally matched by the outstanding customer service Thank you

Excellent service support

Excellent service supportFollowing a query to the company I was given options for a repair opted to do the work myself and received all parts that were well constructed with detailed instructions My rower is now as good as new

Brilliant Customer Service

I have had my Water Rower for over 20 years now and despite using it almost daily for the entire time it still works as well as it did on the day that I bought it However I have had two issues over that period and on both occasions Water Rower s customer service back up and commitment to their product has been exceptional and unrivaled Most recently the recoil strap stopped working Being based in Africa there was no technical back up available to me beyond their online help - and the team there talked me through multiple different options to try and trace the problem without being able to see the machine Their guidance and patience was incredible and it took 3 different attempts to get to the root cause of the problem No extra parts were needed and thanks to Khalil and Jason s help the machine is back in operation and good as new I cannot recommend this company highly enough and their commitment to both their customers and their product is exemplary

Excellent spare part support

We needed a replacement handle assembly for our Original WaterRower At first we received the bolt on rather than Velcro version They provided quick exchange Replacement price is reasonable and fitting is straightforward

Just received my WaterRower and I love

Just received my WaterRower and I love it I had to wait longer for it to arrive due to the COVID-19 outbreak but that s totally understandable the company kept me well-informed throughout - all round great customer service would recommend Ordered the WaterRower British Rowing and it looks great even in the home environment and has allowed me to maintain my fitness when I can t visit the gym