Wildheart Reviews

Inept

I sold a flat which had the misfortune of being under Wildhearts watch while the sale was going on the roof was being replaced to get the sale to go through after being given assurances that all paperwork to sign the job off would be in place wouldn t cause an issue I agreed to put a 5000 retainer on the flat which wouldn t come into play until a year after the sale almost a year later low behold there is still paperwork missing I ve tried ringing Wildheart where they field your call but never ring you back They have now just stopped answering my calls unless I ring on a different number Possibly one of the worst companies I ve had the misfortune to have to deal with

Categorically do not use them to property manage

Wildheart have zero property management expertise want or care Categorically do not use them to property manage Leak was never fixed 5 months in ceiling caved in No proactivity or effectiveness in dealing with issues in the building Extortionate fees with no real customer service

No complaint resolution no client service no management

I ll keep it short We complained about a property above us managed by Wildheart They didn t do anything and the ceiling fell through based on their negligence of months not doing anything They then did a half arsed fix on both the apartment above us and ours I kept following up with them but no feedback even after escalating to CEO level 8 months after the original complaint and it s still ongoing If you can avoid dealing with Wildheart do They are happy to take money to apparent management but don t manage and has no client service I d take this to the ombud but I don t want to waste more of my energy and time They aren t worth it Stay away and get away if you can

incompetant

They blame contractors for their own incompetence they dont pay fairly and are bullies They sub out work to third party cheap labour and then dont pay fairly or they bully extracting extra work for free

Stay away building not up to code

Stay away from this company and its buildings -Poor to non-existent complaints procedure -Customer support will avoid talking to you and block contact as they only want to talk to the landlords not tenants There is more I will put up once the tenancy is over but I don t want to make things more difficult than it is right now

Be Warned absolute shambles of a company

Be WarnedI am compelled to express my profound dissatisfaction with the handling of my recent situation involving flooding from the flat above The management agent Wildheart has demonstrated a distressing lack of professionalism throughout this ordeal Despite reaching out multiple times and receiving a policy document via email I found myself unable to submit a claim due to the portal being managed by them My efforts to resolve this issue were met with frustration requiring numerous phone calls and emails along with relentless follow-ups Ultimately I was only able to secure assistance after an exhausting process The level of service provided by this company is nothing short of disgraceful revealing a significant deficiency in their property management and communication skills updated The response form Wildheart that they don t not handling the building insurance update I must address the negligence displayed in the communication which is unacceptable that as they are dealing with building insurance incompetent comes to mind

Not fit for purpose

Read the facts and be warned I have rewritten this review and removed any emotive language that I initially included due to the fact that I am seething at the moment I will tell of my experience rather than criticise Our freeholder appointed these property managers to manage our small block of flats about two and a half years ago At first we were impressed with the property manager who seemed proactive She sorted a few things out but less than a year later she left the company apparently at short notice A new manager was appointed who had practically no knowledge of the current status of the block The leaseholders attempted to engage with him but within a few months he had been made redundant We moved on to manager No 3 who left within another month or two In January 2024 we were advised that we had a new manager who met with the leaseholders and who told us in no uncertain terms that Wildheart works for the freeholders and not for the leaseholders This is technically correct but the veiled message was we aren t really interested in your problems with the block we are only here to protect the freeholder s interests This lady appropriately commissioned a fire safety report which the leaseholders welcomed The report contained 60-odd requirements for improvement which were required to be done within six months This time limit has since expired and the total number of items rectified stands at ONE The leaseholders have in desperation been forced to take over the management of the block This fact was communicated to the propery manager in August 2024 However she had left the company So we are now on manager No 5 The first acknowledgement of the management takeover was from the operations manager on 21 November after attempting to email and call her about the handover I have since heard nothing further from her despite emailing her twice about this in the last couple of weeks Today I tried to phone her to obtain the handover information but after holding the receptionist told me that all info had been supplied I advised her that it hadn t and she suggested that I send an email When I said I am phoning because I had not had a response to two urgent emails over the last couple of weeks she told me not to be rude to her when I got frustrated I was not rude merely assertive I have no financial info and cannot proceed without Wildheart s co-operation Takeover date is in two weeks time which period includes Christmas and New Year Who knows whether this will happen at all

Impossible to get hold of ops director

Impossible to get hold of ops director Emailed twice as requested No reply Phoned a number of times and she s never available