Zipvan Reviews

Terrible app that s full of bugs and rip off charges

Terrible app that s full of bugs Doesn t register the return immediately and then charges 35 for a late return fee

Once was good now terrible and rude

My experience has been the same as others recently I booked a van to do a pickup I gave myself 2 hours to resolve any issues that i had I estimated I needed 1 5 hours I turned up to the van at the correct time and it wouldn t unlock Zipvan told me it was offline so I couldn t use it They offered me another van and told me it was 10 minutes away It was nearly 30 minutes away walking in the heat They told me they d refund the booking and extend the other van to accommodate the problems They did neither So I paid full but was delayed by Zipvan themselves for over 40 minutes I then had to abandon my plan because the van had to be back at the original time and I knew they d fine me if I didn t get it back I explained this all to them they declined to respond Disgraceful

Unfair late return charges

Disappointed with Zipvan service and unfair charges As a result of Zipvan changing my pick up and drop off location at very short notice they have penalised me for late return of the vehicle through no fault of my own My revised pick up drop off location was 1 3 miles from my house which made it impossible for me to get the van back on time as traffic conditions in the revised location are significantly worse In addition someone was parking in the space when I arrive to drop off the van and it took time to persuade them to move Please can you drop these late return charges of 40 they are unfair when it is fact Zipvan that is at fault for changing the drop off I have complained to Zipvan but have had no response

I m really upset with this service - RIP OFF

I m really upset with this service I was charged 35 for being 25 minutes late into the designated spot - my phone had died so I was unable to call extend and notify that I was stuck in traffic My journey was originally from 8am-12pm which I extended until 3pm so the total cost was 135 00 including the late fee where as renting for the whole day would have cost 89 00 Work that one out They don t really care for the customers and are slightly money grabbing - my family and I can t afford to do much for the rest of the week because of how expensive hiring the car has been

Terrible customer service

Terrible customer service I ve used zipvan for 10 years and have always had a positive experience however my last two bookings have been terrible the van was not where is was supposed to be contacted zipvan and they gave me the new location considering my booking was at 7am I expect the van had been parked in a different location overnight zipvan didn t contact me to give me the new location they rely on you looking for the van and then contact them Surely there is a way to check the GPS in advance Customer service very unhelpful The app is also rubbish since the updates Zipvan get your act together

If I could give it a 0 I would

If I could give it a 0 I would Says you can get a van at anyone of their locations but actually you can t So they scam you into paying money that won t be refunded for a service that s useless Needed a van in the Cambridge area but can only get it from London Which means I ll have to pay higher hourly rates and pay additional hours that have been added to my journey having to get the van from London Don t forget the extra 29p a mile I ll be charged for going over 60 miles which isn t my fault and they won t refund me my money because it s non refundable They shouldn t advertise that they have this service in Cambridge if they don t I did call to see if there was anywhere between but advised can only get a van from London and has to be a round trip