Europcar Reviews

Car Hire & Van Hire - UK and Worldwide | Europcar UK

europcar.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

RatingFacts is an independent review platform and is not affiliated with Europcar (europcar.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Europcar receives consistently high ratings for friendly, helpful, and professional staff who often go above and beyond, with many customers praising the ease of booking, smooth transactions, and reliable vehicles. Conversely, recurring complaints focus on expensive pricing, hidden charges, aggressive upselling, and issues with vehicle condition or availability. Some negative experiences involve billing errors, poor communication, and long wait times, though many dissatisfied customers note prior positive history with the company.

What customers love
  • Smooth efficient booking
  • Great vehicle condition
Common concerns
  • Expensive pricing hidden fees
  • Aggressive upsell practices
  • Vehicle condition issues

Last updated 2 months ago

B

We read the opening hours wrong and

We read the opening hours wrong and showed up 30 after closing An employee was leaving while we were trying to sort alternate accommodations and offered to sign out our car Saved Christmas for us
P

Really good experience with Europecar

Really good experience with Europecar Staff in Exeter could not have been more helpful especially Kasey Will definitely use and recommend you again Peter Spain
R

Absolutely fantastic experience

Absolutely fantastic experience I had to cancel with Sixt because the online DVLA check wasn t working but Europcar allowed me to sign a release of liability form in lieu of the check My licence is impeccable I have never received a fine so I felt very safe signing the form Having that option was a lifesaver The car was pristine and the staff were ridiculously solicit Europcar has now definitely become my safe choice for knowing things will probably work out with a good car and good safe experience
A

great experience

I recently rented a van from Europcar and I couldn t be more pleased with the experience The entire transaction was incredibly smooth from start to finish Their prices are very competitive offering great value for the quality of service provided I was particularly impressed by the friendliness and professionalism of the staff Remy who assisted me went above and beyond to ensure everything was perfect They made the process quick and hassle-free answering all my questions with a smile If you re looking for a reliable and affordable van rental I highly recommend Europcar Thanks to Remi and the team for making it such a positive experience
S

Hired a car from Europcar London city

Hired a car from Europcar London city airport Rodney offered a great deal on an upgrade to a prestige car - couldn t say no Car was lovely and check in and check out was smoothRodney was very friendly and seemed to really enjoy his job and making the customer happy - would recommend
M

great Cambridge UK team

rented a van for 6 days to travel to France and back from Cambridge UK Europcar the team in Cambridge is simply great helpful friendly no fuss no problems they take time to answer questions even if more customers are waiting greatly appreciated the whole process of leaving with and returning the vehicle was easy and straightforward the van - we did 1613 miles - was comfortable and very easy to drive other van rentals I approached refuse renting vans for travel to Europe BUT the same cannot be said about the website I never could access my account even after contacting their webmaster multi-times I have been spoken to rudely by their staff on the online chat support
B

Great service and easy to use

Friendly knowledgeable staff who went through a range of options with me We upgraded to a slightly bigger model and switched to an automatic and are glad we did the space was appreciated because we had quite a distance to drive The car was clean and in excellent condition and it was easy to find in the parking lot The specifications of the car were a little difficult to find and this did cause some issues I have never driven a hybrid before so wasn t sure if I needed to charge it as well add petrol Return of the car was quick and simple and all of the paper work came through in good time
M

Outstanding Service

We were delighted with the service from Europcar at Stansted Airport 19th January 2024 Temy who served us was professional charming and very helpful Nothing was too much trouble and he did everything he could to make our car hire experience a good one We have used Europcar several times in different locations and have always been happy with the service Thank you for another great experience and a special thank you to Temy for his professional service this weekend
C

Heathrow Airport Europcar UK

I arrived 2 hours late after an international flight delay and Sab helped me at the Heathrow Airport desk He was patient and very easily helped my upgrade my car from a manual to an automatic as I felt after a long flight an automatic car would be more comfortable to drive - and it was Thank you Sab for being so cheerful in the middle of the night and super helpful I d arranged to drop my car at a different location up north I was served by Diana Young again brilliant service Diana was swift and again super friendly You do have to pay an extra fee to return your car to a different location yet it s worth it when you compare the cost of having to use public transport to get to from an airport The car I hired was lovely to drive very new and looked great
M

Excellent Company

I hired a car from Europcar at Malaga Airport for 1 week The experience of picking up the car and returning it was extremely easy and hassle free and without having the pressure of adding extra insurance that you may not need The Spanish lady at the desk was very efficient and it took less than 15 minutes to complete all formalities from arriving at the rental desk to picking up the car Will definitely rent from Europcar again

About Europcar

Car and Van rentals available UK and worldwide. Save time and money with Europcar. Discover our offers and book online with hassle free booking. Find out more.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Europcar offers a wide range of vehicles including eco-friendly compact cars, electric vehicles, premium vehicles from renowned manufacturers, vans and trucks for business or leisure, and adapted vehicles including wheelchair accessible options.

Europcar has a network of 3835 locations in over 140 countries.

Current offers include up to 15% off rentals and additional driver savings. There are also special promotions such as up to 20% off in Italy.

Privilege For You is Europcar's loyalty programme that provides exclusive member rates, special offers, and points accumulation for rewards. Members can earn points and unlock rewards, with business customers able to open an account online for instant savings.

Booking features include flexible rental arrangements that can be adjusted as plans change, online check-in, delivery and collection services, and a model choice feature during booking with specific models highlighted when reserving a vehicle.

Related Companies

View All
1
Europcar
3.57 (140) · europcar.com
2
Europcar
3.74 (66) · europcar.be
3
Europcardubai
1.67 (18) · europcardubai.com

About Europcar

Car Hire and Van Hire UK and Worldwide

Europcar UKprovides car hire and van hire solutions across the United Kingdom and worldwide. With a network of 3835 locations in over 140 countries, the service supports both leisure and business travel needs. The platform offers a trusted booking experience, supported by a loyalty programme and flexible rental options.

Vehicle Options and Categories

Europcar offers a wide range of vehicles to suit different requirements. The available categories include cars, vans and trucks, and pickup options. Within these categories, customers can choose from the following:

  • Eco-friendly compact cars to large people carriers
  • Electric vehicles with guidance and support for EV hire
  • Premium vehicles from renowned manufacturers
  • Vans and trucks for business or leisure needs
  • Adapted vehicles including wheelchair accessible options

Booking Features and Flexibility

The platform supports flexible car hire arrangements, allowing bookings to be adjusted as plans change. Online check-in is available to help customers get on the road quickly. Delivery and collection services are offered, enabling car rental that comes to the customer. A model choice feature is available during booking, with specific models highlighted when reserving a vehicle.

Current Offers and Membership Benefits

Various promotions are displayed prominently on the site, including discounts on car hire and van hire. Special offers include up to 15% off rentals and additional driver savings. ThePrivilege For Youloyalty programme provides exclusive member rates, special offers, and points accumulation for rewards. Business customers can open an account online to start saving instantly.

Support and Resources

Help and guidance are available through multiple channels, including FAQs, contact options, and an online portal for managing bookings. Resources such as the EV Assist hub provide charging tips and charge point information for electric vehicle hires. The site also outlines important policies, including accessibility information, complaints procedures, and legal notices.

Recognition and Partnerships

Europcar has received industry recognition, including awards for rental service and sustainability initiatives. Partnerships with organizations such as Leicester Tigers demonstrate collaboration on exclusive offers for specific customer groups. These alliances and programs are designed to add value to the car hire and van hire experience.