Zoom Reviews

One platform to connect | Zoom

3.56
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

very usefull application

very usefull application i always use zoom for my meetings with my friends
V

I would like to appreciate and thank

I would like to appreciate and thank you for Zoom mobile application for conducting and attending Interviews and meeting at far away distances It is a best platform to communicate people overseas Thank you for this wonderful application
J

I have had a great user experience so

I have had a great user experience so far with this program and it has made international meetings a breeze
M

This is this is very useful app for

This is this is very useful app for online class group chart family chart and have many wonderful features I have grateful and good experience about this app recommended all friends and families and group friends ok thanks
A

ABSOLUTELY EXCELLENT COMPARED TO TEAMS

MILLION TIMES BETTER THAN THE GARBAGE SOFTWARE TEAMS WHICH WASTES HOURS
A

I am using zoom for like 4 years and I

I am using zoom for like 4 years and I am satisfied with their updates and client service
F

Zoom is an excellent piece of software

Zoom is an excellent Web Collaboration Platform offering modern features and services Their services is available for free and includes audio and web conferencing plus a range of other gadgets I would highly recommend Zoom for its excellent services
A

Zoom is a versatile conferencing platform Amazing

I use zoom for school work and therapy I have been using zoom for a few years and honestly love their app
A

Best screen sharing quality

I ve hosted a handful of online meetings and had a positive experience with the programme I ve been incredibly satisfied with Zoom since I began using it The best screen sharing quality available
D

Customer service is HORRIBLE

Customer service is HORRIBLE You have to get creative to get someone on the phone because the system is asking for account information that I could not provide for tech support because I COULD NOT GET INTO MY ACCOUNT Only to get Karen on the phone to be hung up on because she can t answer a question or know how to get you where you need to be She intentionally doesn t offer her name when she picks up a call because she probably handles Zoom customers RUDELY KAREN Customer Service 101 LISTEN to the customer acknowledge their concerns and ATTEMPT TO HELP OR FIND SOMEONE WHO CAN I don t think it is written in any customer service manual to hangup on the customer because they asked you to listen so that they can help you help them So I called back to SALES because I don t have the information I need to get through the tech support and spoke with M G He did identify himself when he picked up my call he LISTENED and then he ATTEMPTED to help by sending me an email to submit a ticket for tech support I was told that s how you initiate the help process Didn t like being passed off with the shortest and easiest way out but at least he didn t hangup on me

About Zoom

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Zoom is a unified communication and collaboration platform offered by Zoom Video Communications, Inc. While renowned for its high-quality video conferencing, Zoom provides a comprehensive ecosystem that includes Zoom Meetings, Zoom Team Chat, Zoom Phone (cloud phone system), Zoom Webinars, Zoom Events, Zoom Rooms (conference room solution), Zoom Whiteboard, and Zoom Apps for third-party integrations. It is designed to connect people and streamline workflows through a single interface.

Zoom Meetings, the flagship product, offers reliable video and audio conferencing with features such as screen sharing, virtual backgrounds, meeting recording, and support for up to 100 participants on the free plan. It emphasizes ease of use, scalability for large sessions, and security features including end-to-end encryption. Accessibility features like live transcription and screen reader support are also integral.

Yes, Zoom provides a free tier that allows users to host meetings with up to 100 participants for a maximum duration of 40 minutes per meeting. This plan includes core features like video conferencing, screen sharing, and team chat, making it suitable for casual use and initial trials. Extended durations, increased participant limits, and advanced features require a paid subscription.

Zoom offers several paid plans tailored to different user needs: Zoom Pro for individuals and small teams, Zoom Business for small to medium businesses, Zoom Business Plus for enhanced features, and Zoom Enterprise for large organizations. These plans unlock benefits such as longer meeting durations, administrative controls, higher participant capacity, company branding, and dedicated customer support. Industry-specific solutions are also available for sectors like healthcare and education.

Zoom prioritizes security through measures like end-to-end encryption for meetings, compliance with global security standards, and robust administrative controls. The platform adheres to privacy regulations and provides features such as waiting rooms, passcode protection, and user authentication to safeguard sessions. Regular updates and a dedicated trust center further reinforce its commitment to security.
Looking for Zoom alternatives? We've ranked 14+ similar companies by reviews.
View All Alternatives

About Zoom

Zoom: The Platform Powering Modern Collaboration

Zoom.us is the official online destination for Zoom Video Communications, Inc., a leading provider of a unified communication and collaboration platform. The website serves as the central hub for individuals, teams, and enterprises to discover, learn about, and access Zoom's suite of products designed to connect people and streamline workflows. At its core, Zoom is recognized for its reliable, high-quality video conferencing solution, but the platform has evolved into a comprehensive ecosystem supporting meetings, team chat, phone systems, webinars, virtual events, and more.

Core Products and Solutions

The website clearly outlines its diverse product portfolio, catering to various user needs. The flagship offering, Zoom Meetings, provides seamless video and audio conferencing with features like screen sharing, virtual backgrounds, and recording. Complementing this is Zoom Team Chat, a persistent messaging tool that facilitates ongoing collaboration outside of scheduled meetings. For customer engagement and large-scale communication, Zoom offers robust solutions through Zoom Webinars and Zoom Events. Furthermore, Zoom Phone presents a flexible cloud phone system, while Zoom Rooms delivers a software-based conference room solution for offices.

Beyond these core tools, the platform extends to specialized areas such as Zoom Whiteboard for visual ideation, Zoom Apps to integrate third-party tools directly into the Zoom experience, and Zoom Developer tools for building custom integrations. This integrated approach allows users to manage multiple communication channels from a single, familiar interface, enhancing productivity and reducing the need to switch between disparate applications.

Key Features and User Experience

Zoom's website emphasizes key attributes that have contributed to its widespread adoption. These include exceptional reliability and video quality, ease of use with a minimal learning curve, and strong security features like end-to-end encryption for meetings and compliance with global standards. The platform is designed for scalability, supporting everything from one-on-one calls to interactive sessions with thousands of participants. Accessibility is also a priority, with features like live transcription, keyboard shortcuts, and screen reader support.

Audience and Plans

The platform serves a broad spectrum of users. The website details specific plans for individuals, small teams, small to medium businesses, and large enterprises. A generous free tier allows users to host meetings with up to 100 participants for up to 40 minutes, making it accessible for casual use and trial. Paid plans (Zoom Pro, Business, Business Plus, and Enterprise) unlock extended meeting durations, administrative controls, increased participant capacity, and advanced features like company branding and dedicated customer support. Separate, tailored solutions are also highlighted for critical industries like healthcare, education, and government.

Resources and Support

Zoom.us functions as more than just a sales portal; it is a comprehensive resource center. The site provides extensive support through a detailed Help Center, video tutorials, live training webinars, and a community forum. A dedicated blog and resource library offer insights on best practices, industry trends, and product updates. For developers, the site provides full access to APIs, SDKs, and documentation to build and integrate applications.

In summary, Zoom.us represents the digital front door to a powerful and expansive collaboration platform. It effectively communicates Zoom's evolution from a video meeting tool into a holistic suite designed to meet the diverse communication needs of the modern, hybrid world. The website is structured to inform visitors about its capabilities, guide them to the appropriate plan, and support them with extensive learning materials, solidifying Zoom's position as a central pillar in today's digital workspace.