Reviews by Daniel Wright
Real customer experiences and verified feedback.
Showing only 5-star reviews (22)
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Sorted out my order before I even noticed
My latest order was missing one item from the box. I rang up and spoke to a chap who apologised, confirmed what was missing, and had a replacement couriered out that same afternoon. It arrived the following morning. Small thing really but it's the way they handled it that keeps me coming back.
Positive Experience
missing item
quick resolution
good customer service
fast replacement delivery
customer loyalty
engineer sorted our oven problem
Our new double oven tripped the electrics the first time we used it. Called on the Monday, an engineer was out by Thursday and found a fault in a heating element. He replaced it there and then and apologised for the wait. Slight faff getting through to the right department to book it, but once I spoke to someone it moved fast. Been working perfectly since.
Positive Experience
faulty heating element
quick engineer visit
problem resolved
booking difficulty
apology for wait
Helped fix a tracking issue
Had a problem with conversion tracking they sorted it in one call. saved me a lot of headache.
Positive Experience
conversion tracking
quick resolution
one call support
problem solved
customer support
Fast delivery and the hand cream is lovely
Ordered the muscle balm and hand cream on Monday and they arrived Wednesday. The balm has been great after long shifts and the cream absorbs quickly without leaving my hands greasy. The tube was smaller than I pictured, but it still lasts a good while.
Positive Experience
fast delivery
muscle balm
hand cream
quick absorption
smaller than expected
Cleared up first time
I phoned about a charge on my bill and Gemma explained why it had been added. She fixed it there and then, which was a relief.
Positive Experience
billing query
charge explained
issue resolved
first contact resolution
helpful staff
A steady HR service
We started using Avensure after our first hire and now they handle most of our HR admin. Last month I needed help with a difficult conversation, and the advice I got was calm and practical. They sent me a short guide beforehand and checked in afterwards to see how it had gone (lovely touch). Replies are quick, even when the person I normally deal with is away.
Positive Experience
HR admin support
difficult conversation advice
proactive follow-up
quick replies
reliable cover
Quick visit and good results
Was seen on time. The specialist showed me the before and after photos which was helpful. Only thing was the waiting room could use better chairs.
Positive Experience
on-time appointment
before and after photos
helpful specialist
quick visit
uncomfortable waiting room chairs
Straightforward online buy
Found the right roof vent for my van, checked the dimensions twice and ordered it. The checkout was simple and the parcel reached me two days later with everything protected.
Positive Experience
product fit
easy checkout
fast delivery
secure packaging
van roof vent
Good stock and sensible prices
I needed a mixed box of screws for a repair. They had the sizes I needed in stock, and the checkout took me less than a minute. The parcel came quickly and was easy to open. Happy with the quality too.
Positive Experience
good stock availability
sensible prices
fast checkout
quick delivery
good quality
A thorough visit for our cafe
We run a small cafe, so I was worried about getting rid of the ants before a busy weekend. The operator turned up a few minutes early, checked the drains and storage areas, then treated the relevant spots. He explained which signs to look for and how to stop the ants returning. It took a couple of days to notice any activity, and there has been none since, apart from one outside mound he told me about. The booking was straightforward and the charges were all explained up front.
Positive Experience
pest control
professional service
clear communication
transparent pricing
effective treatment
