Affinitywater Reviews

Many people complain but never report

Many people complain but never report when the service is very good I would like to say the service I received was excellent The CLC work was outstanding you would not think anything had been disturbed Once again many thanks for the prompt and efficient service

Contacted them on live chat and my

Contacted them on live chat and my issue was dealt with and resolved within 5 minutes No complaints

Love the Save our Streams campaign

Their recent SOS Save our Streams campaign has really got me thinking and made me and my kids take a bit more care over our water use I really like that they re caring for our local stream it s really positive Thanks Affinity

Speedy resolution of overnight issue

We has a problem overnight with water supply suddenly going off and we had no idea why Contacted Affinity s customer service online via messenger as it was the middle of the night Got a response early this morning which was there are no planned works in your area please let us know your exact address and we ll look into it Within a couple of hours they had got back to say there had been a flood in a neighbour s property we are on a shared supply which was why it had been turned off One phone call later and we got a plumber in back on and flowing The chap who responded was Jonny he was really helpful and the explanation was thorough Much appreciated It s actually my landlord who s the customer so I can t comment on some of the other issues although I can t help think that for instance some people should learn how utilities bills are formatted before complaining

We had a burst stop-cock last week

We had a burst stop-cock last week I rang Affinity and a polite lady said someone would come out in 4hrs time as it s an emergency 20mins later i looked out the side window of my flat and a guy was out there from Affinity finishing up the job in-hand I got his first name Steve very polite man and very knowledgeable when i asked him a few questions as the burst affected a block of four flats i reside in Anyways Steve was very friendly with myself and two neighbours and the job was completed within minutes Very happy customers as some of the neighbours couldn t stand the hissing noise through their pipes Thanks Affinity for taking the call and completing the job all within 30mins from start of phone call Give Steve a big thanks from us here in The Bartletts Chalfont St Peter Lovely chap and a credit to you during this horrible Pandemic Stay safe

I had a new water meter installed on

I had a new water meter installed on Tuesday 3rd January 2023 The 2 gentlemen were extremely polite and carried out the job quickly and neatly They made sure I had water and the correct pressure before they left Thank you ladsA DixonBarnet

Leak reported and then dealt with efficiently

I reported a leak in our small local high street The call was dealt with extremely professionally and courteously A couple of days later I had a call from the engineer to confirm that the leak was sorted and repaired cannot fault this first rate service

Will use this company every time

I had a very positive experience with this company They charged a lot less than I had expected to pay and at the end of the contract they didn t charge anything for closing the account early due to unforeseen circumstances Not sure why a lot of their reviews are negative as I ve had no issues with them and have been recommending them to friends and family