Bankofscotland
★ 3.6
bankofscotland.co.uk
Waiting on hold for nearly an hour
Called about a card payment that got declined and sat in the queue for 50 minutes. Got through eventually and the lady on the other end was decent, but by then I'd already sorted it from another account. The phone lines need looking at.
Critical Review
long wait time
phone support
declined card payment
poor call queue
resolved elsewhere