4moms Reviews

HORRIBLE customer service

HORRIBLE customer service They absolutely will not make it right when they make a mistake They will just find a way to make it the customer s fault Disappointed and will never buy another 4moms product Their return policy is a joke

The worst customer service

We received what looks like a very old unit in a box that was supposed to be a new mamaroo It was purchased from buy buy baby how we because they are closing they won t take back this unit and advised me to go through mamaroo directly The return policy and customer service is the worst I have ever seen in my life The customer service rep was the absolute worst rep I ve seen as well Her name was C line Lopez and she did nothing to help me didn t even attempt to try to do something This was a gift to us from family over seas who paid astronomical amounts of shipping to get it to us Unbelievable customer service I ve been through about 10 hoops between her and buy buy baby and yet I m still stuck with this used unit that someone obviously swapped out

Not worth the price

It s one of those occasions where you do not get what you pay for My son is only 10 weeks old and now this product makes a very loud banging noise with every transition At this point it s an expensive uncomfortable hammock that doesn t move

Avoid at All Costs MamaRoos are Faulty and Customer Service is Horrific

WARNING The MamaRoos are a disaster waiting to happen Countless moms have experienced them breaking and unfortunately mine did immediately To make matters worse their customer service is nothing short of abysmal They flat-out refused to honor the warranty even though I had the original packaging and it was brand new The treatment I received was shockingly rude when I simply asked for a repair not even a refund they coldly told me We can t make everyone happy This company is an absolute joke They clearly don t care about their customers or standing by their products I will never purchase from them again Do yourself a favor and stay far away from this brand

Avoid at all cost

Avoid at all costDoesn t even deserve one star Don t waste your money on these products Customer service no help Bought mama roo for 280 for first baby and got it back out again a year later and does not work So now I m left with a broken chair with no use to me

Clearly says on the 4moms website if

Clearly says on the 4moms website if the machine is damaged you have 2 year warranty from purchase date and they will repair or refund or send new parts but they don t help and do not fix your broken mamaroo do not but this item

Rockaroo - life saver

I bought the rockaroo 2 days ago and I con honestly say that it has been the biggest life saver My 2mo hated being in her bouncer or on her play mat for any longer than 5 minutes She always needed to be rocked to sleep Now I put her in her rockaroo and she will happily play and then nod off to sleep With 2 other big kids it d made getting things done so easy

Im not one to leave reviews but I think

Im not one to leave reviews but I think this company deserves recognition Bought a mamaRoo multi-motion baby swing in may Not had it long had the dreaded flashing screen on base unit went on google for a quick fix to no avail Quick phone call to customer services by the way was excellent advised to send proof of purchase and a quick video of the fault Two days later a replacement base was sent out Cannot fault their customer services and the way this company handles warranty issues