Based on authentic user experiences
Based on authentic user experiences
R E
N/A
Ally bank paid and thus honored a check
Ally bank paid and thus honored a check I wrote that was cashed WITHOUT ENDORSEMENT by a fraudulent check thief Again they DID NOT either require or ask for proper endorsement which would match the name on the check nor did they record on the paid check an account number of deposit account The money that was in to thousands of dollars just disappeared Ally has responded from their upper management as that is the way it is
Ally.com is the official online portal for Ally Financial Inc., a prominent digital financial services company. Established with a commitment to straightforward, customer-centric banking, Ally operates primarily online, allowing it to offer competitive rates and low fees by forgoing the overhead costs associated with traditional brick-and-mortar branch networks. The website serves as the central hub for all its services, presenting a clean, modern interface designed for clarity and ease of use.
The website clearly outlines Ally's suite of financial products, which are divided into several key areas. For personal banking, Ally is well-known for its high-yield savings accounts and money market accounts, which consistently offer interest rates significantly above the national average. The site also provides detailed information on its range of certificates of deposit (CDs) with various term lengths and a no-penalty CD option, offering flexibility to savers.
In addition to deposit accounts, Ally.com is the platform for its full-spectrum consumer banking services. This includes checking accounts with no monthly maintenance fees, reimbursements for ATM fees nationwide, and robust online bill pay and money transfer tools. The site also provides access to Ally's investing platform, offering self-directed trading and automated investing portfolios, integrating banking and investing in one digital ecosystem.
A distinctive aspect of Ally's business highlighted on the website is its deep expertise in automotive finance. Ally provides a comprehensive suite of services for both consumers and automotive dealers. For individual customers, the site offers tools for shopping for auto loans, pre-qualification, and refinancing existing car loans. The integrated approach allows users to search for vehicles, calculate payments, and secure financing all through the Ally platform.
For the automotive retail industry, Ally.com details its commercial services, including inventory financing for dealerships, which is a cornerstone of its business model. This dual focus on retail and commercial automotive finance sets Ally apart from many other digital-first banks.
The ally.com website is engineered for a seamless digital experience. Account management is centralized, allowing customers to view all their Ally products on a single dashboard. Security features, such as multi-factor authentication and account monitoring tools, are prominently emphasized to assure user safety.
Understanding the importance of support in a digital environment, the site provides multiple avenues for customer assistance. This includes 24/7 live customer service via phone, extensive online FAQs and guides, and a secure messaging system. The website also features educational resources and financial planning tools, reinforcing its mission to help users make informed money decisions.
Throughout ally.com, a strong emphasis is placed on transparency. Fee structures are clearly disclosed, and the company's "Do It Right" ethos is communicated consistently. The website also showcases Ally's commitment to innovation, regularly updating its digital tools and mobile app features to enhance customer convenience. As a publicly traded company, investor relations information, including financial reports and corporate governance details, is also readily accessible through the site.
In summary, ally.com effectively represents Ally Financial as a modern, all-digital provider of banking, investing, and lending services. It successfully combines competitive products, a user-friendly digital platform, and a strong focus on customer service and transparency, positioning itself as a leading choice for consumers seeking a comprehensive online financial partner.
Victor
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Ollo Card Services Was Better
Ever since they acquired Ollo Card Services my credit card s APR increased to 30 24 It is by far the credit card with the highest interest rate When I emailed their executive team I received a scripted reply that my interest rate is influenced by the Prime Rate Funny None of the other credit cards have increased significantly like Ally Bank s Ollo Card Services kept my interest rate at 27 5-28 Ally Bank recently increased my credit limit however I will only use it for an emergency
Anita Coleman
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If there was a word worse than Horrible
If there was a word worse than Horrible I would use that After 2 back to back phone calls I left feeling even more confused than I was prior to making my call It was extremely difficult to understand the representative It also seemed as if she didn t fully understand my questions She consistently repeated responses as if she was reading from a script I will not recommend their services to anyone
Matt F
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BEWARE - Not a company of integrity
After making payments on time for 28 months Ally stopped taking my payments When this was discovered I attempted to resolve the issue which required me to work with their Customer Service department in India What a complete joke Over the course of the next several months my account was marked late and my credit ruined by Ally Bank I believe they have dealt with my complaints with complete indifference and in a fraudulent manner I would not trust them with any deposits or with a vehicle loan like I did BEWARE they are not a company with integrity
Jess Co
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Do not do business with Ally Financial
Do not do business with Ally Financial I opened an account with them and transfered my entire life savings over My bank confirmed they accepted the money so I went and checked my ally account and I it was locked I had spent days calling back and forth and each time was met with we don t have your money call your bank The ally account shows the money was delivered November 21st but the account never added the funds Every day I called and was told it was rejected it s not here ect despite the ally account showing the money was delivered on Nov 21st November 30th I got an email saying my account was reopened I called asking who and why and was told they don t know why it reopened That my funds would be back in my usaa bank account by December 5th December 5th there was no money I called December 6th and was told it s frozen in the company they use to do transfers and call loss prevention I called loss prevention today and was told the money was probably put in the wrong account but then after the rep talked to the supervisor I was told file a dispute with your bank we don t have your money and he hung up When I called back and asked to be transferred to loss prevention supervisor I was told they would no accept my call That they are refusing to speak with me Am entire life s saving just dissappear and they don t seem to care to help It s christmas time and we have delt with hardships with not having any of my funds 30000 just missing and ally could care less The holidays will be hard not having access to my money We have struggled to stay afloat
JoeGo
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On hold for hours
Zero customer service On hold for HOURS Reported me dead locked me out of my account and refuses to answer the phone They provide NO EMAIL or any type of online assistance This should be illegal Ruining someones credit and making yourself unreachable is just not acceptable
Cg
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The absolute worst lending company
The absolute worst lending company I ve had a car loan through them and absolutely hated doing business through them Customer service was awful paying was a pain Had to get a loan for housework through them and of course- this experience is even worse Was promised if I paid x amount during the promotion it would be paid off in October Got mail second week of October saying if I paid 1000 dollars I would pay off the promotion Instead they tacked on 5 000 in interest although I offfered to pay the 1 000 same day Terrible
Nicole Murray
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Worst company I have ever done business with
I wish I had never opened an Ally Credit Card They fail to take my auto pay despite there being plenty in my account and give me different reason every time then swear they fixed it meanwhile my bank has no record of the attempt to take the payment at all Then due to their own incompetence and inability to do their jobs they put a ban on being able to pay with my account at all making it nearly impossible for me to pay them Then when I mailed them a cashier s check they have claimed they haven t gotten it and won t apply it to my account despite my bank letting me know they received it 5 days ago so they are stealing money as well Meanwhile their customer service agents are rude condescending and unable to grasp basic logic Literally the most frustrating incompetent and worst company I have ever had the displeasure of encountering I don t think they could be any worse
Ashley Carter
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Don t bank with Ally
They randomly locked my account due to multiple Geo locations wouldn t give me a time frame Even said there were no transactions or actual long ins They wouldn t let me have access to MY account Then two days later they CLOSE my account and I had to call to see what was going on they said they mailed me check and NO REASON could be given only that s they reserve the right to close accounts whenever the reps lack empathy I ve had issues with this bank from the moment I had them 1yr I couldn t even use Zelle due to errors and never could make online purchases with my debit card
Dylan
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Tried to withdraw about 10k and they
Tried to withdraw about 10k and they delayed for 7 weeks About a year ago I tried to withdraw about 10k to another bank They froze my accounts kept saying I need to get verified kept saying it was handled just wait a few days for the transfer to go thru but it was a total lie I was on the phone with them for over 10 hours over this time period It seems like they hire people to answer the phones who have not idea of what s going on so it s hard to get mad at them on the phone but they kept stalling for 7 weeks Finally when I started reporting the to the BBB and the different state bank oversight governmental offices did they transfer the money I recommend if you do have money here and some kinds of issue to reach out to the BBB and the government state and federal right away if you have a problem as that is what worked for meThey were the worst bank I have ever dealt with
