Amazon Reviews

Amazon.co.uk: Low Prices in Electronics, Books, Sports Equipment & more

amazon.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally praise Amazon for fast delivery, excellent customer service, and reliable returns, with many noting long-term satisfaction as Prime members. However, recurring complaints highlight delivery issues such as missed attempts, packages left in inappropriate or exposed locations, and problems with third-party sellers. Some users also report increasing costs, subscription challenges, and inconsistent reliability, particularly outside Prime benefits.

What customers love
  • Great customer service
  • Easy returns
  • Wide product range
  • Prime benefits
Common concerns
  • Expensive pricing
  • Third-party sellers
  • Package handling
  • Subscription cost

Last updated 3 weeks ago

S

Can t deliver goods won t refund money

After being unable to deliver an item ordered lying about it eventually admitting it I was promised a full refund within 3-5 days Obviously that time has passed and the chatbots the only means of communication with Amazon can t assist There is a word for taking someone s money and under false pretenses and then not paying it back it slips my mind start with a F ah yes fraud
D

Rarely get a delivery on time even on Prime

Rarely get a delivery on time even on Prime Takes you hours to get any kind of recompense even if the item is not delivered Delivery on next day Prime can take days and sometimes not even show up They have made it much harder to connect with them on Chat as they are no doubt getting huge amounts of grief Then the person promises you things and fails to deliver on them They are in big trouble over their delivery in the States as there is a court case pending Imagine that will come here if this carries on If there were any type of decent trading standards-they would be getting done all the time here
T

Can t deliver to the properties

Seriously how this is considered safe delivery received email to say item delivered looked at the picture left at bottom of communal stairs driver did not even attempt to come up the stairs to the properties only one small parcel was mine - this is approx the 5th time this has happened - must be the same incompetent driver each time Sort it out Amazon and perhaps train your drivers to actually deliver
B

Shocking customer service at Amazon Uk

Three times I ve emailed Amazon Uk trying to get deliveries put where my delivery instructions instruct Three times my emails have been ignored Instead I keep getting automated replies giving me links to irrelevant topics Their customer service is way below their ability to sell and supply items Hence 1 star So I have to put up with parcels being left to get drenched after they are thrown over a 6ft fence
A

Sincerely Hope They Go Bust

When a company doesn t claim it s profile or respond to reviews it says it all Amazon do not care Rubbish company who hide behind 3rd party sellers and are only good at taking money Zero customer service or common sense Cancel your subscription and go back to buying from normal shops where normal trading standards etiquette customer service apply I hope they go bust
D

Monthly subscription destroyed by Evri

My monthly subscription due on 22nd December was destroyed by Evri notified on 24th December 15 itemsSome companies refunded after my first call to Amazon Second call the agent told me that products from 3rd party suppliers would refund soon I could leave it with him Not true One company has refunded when mailed by me Another has no contactable address Subscribing is a racket Pay for products never received some saving
F

Garmin forerunner 45 rubbish

Unfortunately Garmin are unable to write clear easy to understand instructions concerning there product As a result three days after receiving my garmin forerunner 45 it is still not working so unless you are a skilled technical guy DO NOT buy a Garmin
S

Why can t they follow simple instructions

Despite me putting a sign on my door saying PLEASE DO NOT PUT PARCEL S THROUGH THE LETTERBOX RING THE DOORBELL today s courier forced the parcel through the letterbox once again broke it Why is it so hard for them to follow simple instructions I was home so would have answered straight away It s really not acceptable
R

Nothing wrong with products or prices

Nothing wrong with products or prices you get what you pay for and if you don t like it then send it back My issue is with the delivery service On numerous occasions I have arrived home to find parcels on the front wall on the doorstep hanging from the letterbox regardless of weather Some of the drivers follow delivery instructions for my safe place but most don t The most annoying thing is that the first I know a parcel has been delivered is when I get a message from Amazon saying its been delivered and handed to resident when it clearly hasn t These drivers are LIARS They should be SACKED One day one of my parcels will be stolen from where they leave it I m sure it s happened to other customers Be interesting to see how the mighty Jeff responds to that
B

No delivery attempt was made

Amazon driver delivering on behalf of Ebay pulled up outside my property at the expected time 18 13 Sun 7th Jan Seemed to take his time getting out of his van them drove off A few minutes later got a robo text to say Attempted delivery but there was a problem RUBBISH No attempt was made

About Amazon

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