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Reviews
3.57
5-star
42.86%
4-star
14.29%
3-star
14.29%
2-star
14.29%
1-star
14.29%
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gemma
N/A
9 months ago
I have shopped here for years for
I have shopped here for years for almost everything household products fridge freezers birthday gifts and Christmas gifts etc I pay for prime and find postage on almost every item is free to the Scottish Highlands and Islands this is usually unheard of with other companies I would shop locally for more things but choice here is very limited so Amazon fills that gap Very pleased with most orders and if I m not Amazon have always sorted it out for me with very little effort
Andrew Jewkes
N/A
9 months ago
Thank You Amazon UK
Thank You Amazon UKExcellent E commerce CompanyI recently built a new PC with everything purchased from Amazon co uk 1st class service as a Prime usermost stuff arriving next day for FREE Prime User Their prices usually cannot be beaten period 10 10I would recommend all day longA deserved 5 STARS
Consumer
N/A
9 months ago
Excellent
I have not had any problems with Amazon My goods arrive on time and I get regular updates and I can track my products I find that Amazon has great customer service and if I buy from a company selling through Amazon and have problems then customer services sort it out for me I will continue to buy from this company in the future and thoroughly recommend this company
douglas plumb
N/A
9 months ago
Amazon Shipping are Totally USELESS
Amazon are excellent delivers on time But Amazon Shipping is totally useless I have had 4 deliveries from different companies using Amazon Shipping and have not received any of them the depot at Thurrock is a waste of time they send you messages telling you the time of delivery then you get a message delivery rejected and bang its returned to seller
Saf
N/A
9 months ago
Velvet 24 3ply
Received next day today Velvet 24 3ply toilet rolls had got them free from earned giftcard looks good quality Came from Royal Mail
S L Marcan
N/A
9 months ago
Always Great Customer Services
You can tell whether a company is dedicated to providing excellent customer services by the way they handle customer complaints when things go wrong My family and I have been shopping with Amazon for many years and we consistently receive excellent customer services from Amazon Would highly recommend
Ray Newland
N/A
9 months ago
Do you NOT buy anything from these
Do you NOT buy anything from these Amazon it is flooded with cheap chinese products that will fall to pieces and when you try and reach out to amazon they have zero customer service Also amazon do not even bother to answer frustrated customers here on trustpilot so they obviously no what they are doing and not interested
Mr Keith E
N/A
9 months ago
Been buying from Amazon for many years
Been buying from Amazon for many years now Admittedly you get the odd problem but this happens everywhere I have found during these years that their customer service has been first class It could i admit be easier to speak to someone when you do i have always professional service
Louis
N/A
9 months ago
I ve been using Amazon for many years
I ve been using Amazon for many years and am happy with their service They usually deliver on time If something needs to be returned there are many options of how to do it There are many options on their website Of course there are some issues as generally in online shopping of some reviews being fake but generally Amazon is one of the most reliable online vendors
Wesley J B
N/A
9 months ago
Well done Mr Bezos
Well I must say Mr Bezos your companies ordering process and customer service is second to none my friend Pleasure handing you all the money for goods needed by my family I had my first issue today and it was handled within 5 minutes by a slick online BOT then customer services agent Please get Vodafone to use whichever platform you use as thier sucks Keep it up
Bec
N/A
9 months ago
Excellent customer service today
I am so impressed with the customer service I received today I duplicated an order and purchased a download game instead of the physical DVD I wanted my son to open Christmas day Twice I have had to request a call back from Amazon and on both occasions they were polite and helpful and were able to resolve my issue quickly there was no waiting for the call it was instant I hope this customer service level continues - Well done Amazon UK
Emma Fisher
N/A
9 months ago
Amaz on ing
Been an Amazon prime customer for years I genuinely think Amazon is amazing It s a Sunday evening you ve forgotten someone s birthday you can order a gift in a gift bag with a personalised note delivered by 1pm the next day The customer service is second to none Easily deal with issues over chat immediately never any wait times Returns are so easy and quick Delivery is the only thing that can be a bit off but that s down to outside companies they use which vary to location 5 stars all day long
RYAN
N/A
9 months ago
A redeeming experience
I just had what I would have to call a redeeming experience with Amazon customer service Having ordered a bucket of honey only for it to burst in transit and be deemed undeliverable and for the replacement to do exactly the same I was not at all happy with Amazon fulfillment and their inability to correctly package things I waited more than 14 days for a refund and it didn t come However I used the customer service call me function at 6pm and got through to a human within 2 minutes Mind blowing in this day and age Very polite very helpful decent sense of humour Refund processed Well done that customer service agent You deserve a raise
Sue Phillips
N/A
9 months ago
Amazing Service
I contacted Amazon to ask for a receipt for something belonging to a friend who has died They had already provided me with a USB showing activity on the account once I sent the necessary documents One company wete not satisfied with this information and asked for an invoice I sent an email this afternoon Within an hour a gentleman called Stephen phoned to tell me he was looking into the matter About half an hour later I received an email from him to say the invoice would be sent to me by post I was delighted with the service I received Susan Phillips
Andrew King
N/A
9 months ago
Decided to just let new Amazon
Decided to just let new Amazon customers know that overall my experience shopping on Amazon is excellent I don t shop on ebay anymore which to be honest is a disgrace Thanks Amazon and keep up the good work
Mike
N/A
9 months ago
With all the negativity and problems
With all the negativity and problems initially caused by delivery drivers of which I have had my fair share I can honestly say once customer service gets involved I have never had a negative resolution Without fail they resolve the issue in my favour And that s saying something as I am not one to put up with nonsense from any company see previous reviews I have done on numerous companies
Wotta Wally
N/A
9 months ago
unbelievably excellent service
I don t know the name of the driver today but Amazon you need to applaud this guy I have had so many problems with deliveries from other delivery services invariably having to go to collect the item myself two or three miles away However your driver today not only delivered the item on time he said that he had taken notes on how to find my property again for the future That is unbelievably EXCELLENT service Please do thank him for me
John Cashin
N/A
9 months ago
5 Stars to Amazon ITSELF but
Amazon per se is wonderful Their service in and of themselves is impeccable with no hesitation in giving them 5 stars but where there is a letdown in their overall service is in a small number of third-party sellers they use I think they might need to have a bit of a cull to get rid of those iffy ones which they will no doubt be getting a lot of complaints for Many customers will understandably presume it s Amazon s fault when things go wrong and yes it is certainly their responsibility as the go-between but where there is a problem it s highly likely to be due to one of their dodgy third-party retailers Thanks
Mary Potts
N/A
9 months ago
Amazon Heard Me
I want to thank Amazon for listening to and helping me with a issue I had with a disreputable seller The seller was un accommodating and condescending but I was pleasantly surprised by how respected and assured Amazon s customer service agent made me feel
EM
N/A
9 months ago
Puts everyone else to shame
Say what you like but Amazon are leaders in their game - no one comes close Great delivery options and no quibble returns Customer service always friendly and efficient Only wish they improve music and movie selection on Prime and make it clear when sellers are outside UK
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