Brandsmartusa Reviews

Do not order appliances from Brandsmart USA

I ve purchased countless appliances over the years from Brandsmart But for some reason delivery is difficult for them Last time I ordered a dishwasher from them and they are supposed to do free haul away The delivery person did not want to take the old dishwasher and said there was not room on the truck Although he had just took my new dishwasher off the truck I had to slip him some to get him to take the old dishwasher Most recently I ve purchased a washer dryer and not only did they come 3 days after the the original delivery date they refused delivery because there was not a clear path to the door I m having my driveway re-done so there is not pavement They did not even consider having me sign a release of liability form I guess Brandsmart does not deliver to houses that have gravel dirt driveways or no driveway

Delivery was very bad

To buy the washer and dryer was fine but the delivery took more than 2 months and they were so inexperienced that they did not know that they need to provided an insurance to my building The delivery has to be cancelled and rescheduled I have to call all day the day before the delivery and still the insurance was not provided The worst experience dealing with nasty people in customer service Bransmart Never again This is a lesson for me Please go somewhere else with your money

Awful customer service

I tried to cancel an order and they shipped it anyway although I contacted them immediately Now they say I have to pay the shipping to return it I spoke with a customer service representative and with a manager Linda Messersmith The customer service is simply a joke They can t do anything They have no ability to cancel an order If anyone reads this Order Confirmation 27239952 Amazon I love you

Horrible online experience

Horrible online experience Twice now I have purchased a washer and dryer for only 1 unit to be attempted to be delivered Maybe shopping in their stores is better but don t trust online info saying in stock because none of it is true

Shocking customer service

Shocking customer service Will never use this company again I will not be surprised if this company goes under Customer service people put the phone down if you ask them to help you in anyway I have called over 30 times over more than 6 weeks to get my washing machine fixed with small children at home having to get my washing down at local wash and folds To add insult to injury the repairman claims he tried to come and repair it despite someone being in all day and having the phone on loud by my side all day LAZY LAZY COMPANY AVOID AVOID AVOID AVOID

I order a product it was defective

I order a product it was defective tried to connect for customer service with is useless due to IF YOU GET THOUGH THEY PUT ON HOLD THEN AFTER WAITING A PERIOD OF TIME THEY DISCONNECTED YOU WILL DEFINITELY BLACK BALL WITH EVERY PERSON I COME ACROSS

Do NOT Trust BRANDSMART WARRANTY AND GUARANTEED 30 DAY RETURN POLICY

I just purchased a refrigerator less than a month ago I also purchased the fake extended warranty The refrigerator stopped working on Day 25 of ownership and I called BrandsMart to exchange per their policy My food is going bad and the best I can get is a threat that some technician will call and I better answer or I will be removed from the list This is crazy service I spoke to a lady named Lydia and explained my situation I am unable to drive to the store at this time due to health I called the store and was transferred Purchase ORDER NUMBER 3850849 I will keep writing until someone corrects this injustice My God it s inflation and you are selling garbage and don t honor your policy

The worst delivery service ever

The worst delivery service ever the 79 00 cost of delivery almost a week and still waiting They promise delivery on Monday three days after purchase and today is Sunday over a week after purchase and I am still waiting I wait all day with a confirmed delivery in the morning another text for 2 3 30 5 30 and still waiting The Customer service is non-existent they hang up multiple times I m so disappointed and worst of all nobody cares Once you pay your purchase you are on your own they don t even care about your time not even an apology Wow so sad I will think twice about using them again

Poor delivery and installation I bought a stove

Receit no 0010405424 I bought a stove on 1 12 that was delivered on 1 20 by Ryder The two men refused to make the installation despite the fact that I could show them my reciept specifying that installation and haul away was included in my order I protested and wrote my protest on the slip they wanted me to sign They were unfriendly and rude too