Big5sportinggoods Reviews

This happened yesterday 4 20 20 at the

This happened yesterday 4 20 20 at the Redding store So My Wife I just came out of the Yolla Bollies mountains We are going fishing in the morning with the Grandkids so We stopped at big five in Redding on Hilltop to get some size 18 treble hooks so I could tie up the poles for the Grandkids tonight I was greeted well asked at the front door if I had a mask to put on My face If not I couldn t come in I asked Malia if that is a law now She told Me that was their policy now Nothing posted on the doors that I saw or she pointed out I then asked Malia if She could go get the hooks for Me I would pay for them She rudely told Me no stepped right in front of My face mind You I said what are You going to do arest Me for not having a mask She stepped right in front of Me told Me she could t let Me in I was wearing a hat so I took it off covered My face with My hat she said no You must have a mask Then two kids walked into the store with sweet shirts on that they turned around tied the hood up on their face I happened to have a sweet shirt on Myself so I said Is it ok to do the same she told Me no I had to Leave I asked her what her name was she told Me Then I asked for her manager she said I would get him So talib the manager comes around the corner asked Me what the problem was I told him his worker Malia was very rude to Me then right away he told Me we have the right not to sell to customers told Me without even asking Me what happened that they refuse to sale to Me I had to leave Meanwhile those Kids were in their shopping or something with just their hoodies on like I wanted to do after I saw malia politely said hi to them let them in I respect the fact they are trying to protect their Employees their Customers but nobody else in our City is forced to wear masks malia talib could ve gone about it a whole different way I am 61 years old I have never been treated so rudely anywhere I have bee in sales since I started working at 16 I have been shopping at big 5 since they opened in Orange County in My neighborhood here in Redding since I moved here 12 Years ago Talib never let Me tell him my side of this story he was rude very unprofessional from the time I met him I will never step inside a big 5 again in My Life I hope Sportsman s Warehouse puts them out of Business I will do everything in My power to help them do that I have been fishing hunting all My Life I respect everybody everything Never have I killed anything I can t eat I respect all the laws My whole Life I have never written a post on google or yelp in My Life But this Young Lady Her Manager disrespected more than anyone ever has in My 61 Years

Big 5 sporting goods Burien WA

I m subscribing Big 5 s advertising mail I receive every week Good to use when I shop there with coupon They use coupon even I forgot coupon However today i was unable to I forgot my phone to use it and I explained it to sales He asked manager The store manager came But he did not check or try to get me discount He was not serving good to customer I gave up to get weekly deal I paid about 45 After coming back home and check Big 5 weekly deals of my email I could have 10 off when I spent 50 The store manager did not know the deal which is his laziness and not educated of business as store manager If he told me about it I could have spent 5 more and got 10 off deal It s Burien WA Feeling pissed

Poor Unpublished Return Policy

I purchased an inexpensive 27 pool cue package about two weeks ago and have only played 5-6 games with it The upper portion of the cue established a rattle of some sort Each time I hit the cue ball it was thought there was a split in the wood or something was loose obviously a defect I went in today to the Moses Lake store to exchange it possibly upgrade it I talked to the polite counter person who said they would need to call a manager to the front While waiting I went back to see if there was another one like mine There was not so I decided to upgrade to a significantly higher quality set 90 I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats an impact piece of equipment store policy Their return policy on their website clearly states no returns on bats and to refer to the in-store policy which there was a link to That policy further defined non-returnable items nowhere mentioning pool cues I explained that I was about to purchase something of far greater value with a higher profit margin to which the manager said I would get in trouble if I allow this return I asked for the next level of management s phone number to which he provided me their corporate customer service number I then asked for the actual store manager s name because I want to speak with someone locally to resolve this issue which I got but they are not in today In the past three years I have spent about 1 000 on merchandise in this store Seems a shame to lose a customer over an unpublished return policy and 5 00 profit when I was ready to spend far more than that I ll let you know how it goes

if i could put zero stars i would

if i could put zero stars i would I cancelled an order that i didn t get a receipt for to begin with they charged me twice and the money was took out of my bank account I called them and they said i was never charged and would notify my bank My bank was never called this store tried to steal my money

So I was at Big 5 looking to buy some

So I was at Big 5 looking to buy some gamo pellets the ones I wanted they had for sale for 11 99 I had just looked at the manufactures website before I went to Big-5 and saw the MSRP for that item was 7 99 so I pulled up the item online on gamo webpage and showed the store associate and his reply was we don t price match When I asked why they would be selling something for more than the manufactures price he said well we are a California company so our prices are like they would be in California you know more expensive I said you are nuts and no I don t know that because your a California company your pricing should be higher I walked out and called the corporate headquarters I spoke to someone in their customer service department about this and was told sorry our price is our price and if you don t like it then go to Walmart or Amazon and buy it I was totally floored by how caviler they are about their no price match policy Seems like Big 5 lost track of what their competing against

Corporate have no saying on manager decision

I went to big 5 to purchase a treadmill on sep 23 2020 it s a proform 505 cst I asked if I have any problems with it can I return they just told me you have 30 days with receipt I called oct 15 to ask if I can bring it in to return the only thing is I threw away the box thinking it was working The manager told me yes just as long as I untake the treadmill and have the original receipt then she told me to hold so she can ask someone else to be sure then they changed their minds and told me no I called corporate to ask what is company policy is because on website it also state just as long as you have original receipt corporate called the store then called me back to find out they have no saying over store manager decision Do not recommend big 5 since they don t honor their word

I went to the Sonora

I went to the Sonora CA store on 6-1-2021 and for the 1st time since the very beginning of the Covid thing they now ask me to wear a mask or I cannot come into that store Why after over a year would they begin this when they never have at all from the beginning I have been going there every month and buying many things since the 1970 s and now my relationship with this pathetic corporation has ended

Purchased an instore weight set that

Purchased an instore weight set that had a big instore sign saying 299 Because it was heavy I was paying more attention to getting it out than the purchase and I was charge 349 I shouldn t have to remind a store to honor the price on thier big sign on the product display Didn t notice until I got home which is in a different town Feels like bait and switch and I will not be shopping there again previously purchased at least 500 a year in shoes etc Charge the price you advertise in store Too many companies use dark practices like this nowadays for me to give a company any credit for it being a mistake

Deceptive email ads

I get daily emails offering great discounts and bargains decided to get a few things today Chose a couple of on-sale items assuming the store-wide 10 discount would apply Wrong Ended up being charged the regular full price less the 10 discount which added up to more than if I d opted for the individual items sale prices Never will buy anything from them again