Based on authentic user experiences
Gizem Eldem
6807 reviews
N/A
5 months ago
Scammers
Scammers I rented the bike 8 months ago and it had a flat tire We took the bike back to the station where we got it from and then we filled up the incident form After 8 month they sent us the bill 3 968 Euros It is even higher than the bike I ll sue them instad of paying this amount
EM
6807 reviews
N/A
5 months ago
INCOMPETENT
We had an awful experience with multiple problems unlocking and locking the bikes We were therefore incorrectly charged location fees which were 10 each We queried this and they still could not get the invoice amount correct We therefore queried this again a number of times and instead of sorting the issue they began adding late fees Ridiculously incompetent customer service who just ignore you in the end
Anon
6807 reviews
N/A
5 months ago
Total scam
Total scam DO NOT USE if you unlock a bike realise it is damaged and immediately relock it you will be charged a rental fee Then when you take a ride put the bike on pause and lock it then subsequently try to unlock it it will not unlock and you will be unable to end the pause or end the booking Eventually you will charged 20 and a full day rental fee for not returning it to a station There is no customer service at all No number to call DB should be ashamed of themselves
Abbie Austin
6807 reviews
N/A
5 months ago
THERE MUST BE SOMETHING WRONG WHEN THEY
THERE MUST BE SOMETHING WRONG WHEN THEY TURN OFF THEIR INSTAGRAM COMMENTS This is the worst experience with customer support and a company I have ever had I live in the US and rented a bike while I was in Germany I got an email after that my payment didn t go through even though I see it in my bank They threaten to take further action if not paid so to avoid a headache I d rather pay 9 extra euros and be done BUT there is NO WAY TO PAY The customer support team rarely replies and only does so with what seems like auto-generated responses I recommend you DO NOT use NOT worth it
hossein aghai
6807 reviews
N/A
5 months ago
Scam
Scam GPS didn t work They charged me 10 although I parked at a station No service hotline Typical DB product - broken and managed by incompetence
Trustee
6807 reviews
N/A
5 months ago
Do not recommend
The bikes were ok However the customer service was rude in communication And also confusing inaccurate messages via e-mail They suddenly charged me an extra fee of two 5 euro s for when I manually transferred the invoice after a failed initial transfer Recommend finding an alternative if you can
Anoniem
6807 reviews
N/A
5 months ago
Don t use this service
Don t use this service It s a total scam After completing a seemingly endless registration process I rented a bike in Berlin After I had locked the bike during a short break there was no way to unlock it anymore I couldn t end my bike rental period either Customer service could only be reached by mail which of course is useless if you need them right away Although I parked at a station I ended up being charged for 14 - for a bike ride that lasted no longer than 15 minutes
Jan Crye
6807 reviews
N/A
5 months ago
If I could rate a zero star I would
If I could rate a zero star I would Accidentally got locked into a year contract trying to rent a bike on a holiday Since I live in the US this service was useless and paid a monthly fee for a year No one to talk to and email communication was a joke My contract is almost ending so glad my bank account will no longer be deducted the fee
Dan Aykroyd
6807 reviews
N/A
5 months ago
The worst scammers ever
The worst scammers ever Is not a service what they provide it is a robbery Taking payment for the damaged transport
Martijn
6807 reviews
N/A
5 months ago
To unlock the bike you need to scan
To unlock the bike you need to scan from the app Ofcourse that didn t work
