Cdjapan Reviews

Cancelled in in stock item because it was no longer in stock Gave me a full refund but didn t offer to help me set-up proxy buying or alternative services If I knew they couldn t fulfill my order I would ve purchased somewhere else before the promo item had ended Horrible practice to lie like this

Charged over 19k for shipping for my pre-ordered figure when other retailers were charging 5k yen because it had a huge aftermarket premium after release After forcing me to cancel my order and it s been nearly a week and haven t refunded my money Stay away from this place There s so many other retailers that won t try to scam you over little money

The only contact I had was an email confirming the order and a credit card charge at the same time Item never sent charge never reversed and never received a reply to any email I sent seeking an update A complete scam

Be careful if you re choose to have VAT pre-paid for your package CDJapan doesn t mark the package with anything stating that the package is already pre-paid they only send electronic date or whatever I have had several packages that I needed to pay double VAT on now and all that CDJapan can do is just give me some points on my account equaling the extra VAT I paid I asked them to provide me a new receipt or order confirmation that included the VOEC number that they have since the VOEC is needed to get my VAT nullified by the post office before picking it up VOEC is an e-commerce deal that Norway has with some companies to have the option to pre-pay all the import duty expenses etc Overall just really bad customer service that doesn t understand what you re talking about most of the time CDJapan is a really bad experience overall where they ll charge you more money but can t give you any proper refund or help you out at all First time writing a review about any company or anything at all absolutely horrible to deal with

I ordered a CD from CDJapan and it never arrived to my home address I got stuck somewhere at a central postal location in The Netherlands The cd was then sent back to Japan CDJapan refused to refund my money after they received their cd back because I paid by creditcard they said The best they could do was give me a voucher for the money I paid minus the costs they made earlier for sending the package to me before This is rather lousy custome service and not according to European law

I have the same experience as the others have The cd isn t in stock and they offered me full refund and then deleted my order I have all in e-mail luckily They communication is poor lack of information I m still hoping they will refund me because it wasn t small amount of money If anyone have experince how to get my money back please let me know

I used to be a regular buyer from CD japan Most of the stuff I ordered wasn t mainstream but they were able to get it Lately I have had two orders for them which haven t been completed due to their excuse that the supplier was unable to supply stock even though in both cases they were pre orders and the supplier had stock They have definitely gone off and I have asked for my money back I will not use them again as they have become unreliable

I placed an order on 15 10 23 on the understanding that the item would be shipped within 1 - 5 days When this did not happen I emailed the company but no response I emailed again a few days later byt still no response I have now had to contact my credit card company as I suspect fraud Avoid this company

Horrible delivery took more than one month never got any answer on Emails wrong description on custom forms had to pay a lot on top - never again

Most disappointed with their service I pre-ordered the Beatles vinyl months ahead There was no indication of the product being out of stock But a day before release they emailed me asking to pay extra for proxy charges 3971 Yen The reason for pre-order is precisely to avoid paying proxy charges and guaranteed stock of product There weren t any apology when I wrote to them This is the second time they mismanaged my orders without an apology I ve been an active customer for more that 20 years Deeply disappointed