Chill Reviews

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Sarah Doyle

1 year ago

Won t Use Chill Ever Again

Chill sent me home insurance renewal documents that didn t open then they went ahead and automatically transferred me to a new more expensive policy with a new insurer having never received any input from me They also automatically renewed my finance arrangement with Close Brothers even though I didn t need finance this year I m still awaiting on my first direct debit payment to be returned to me despite assurances It is extremely hard to get help from Chill with all their no reply emails I d let them know if I were satisfied if they d let me reply This we hope you re satisfied lark is ridiculous when one cannot then follow up to their emails

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Barry Lonergan

1 year ago

Not very happy this morning

Not very happy this morning Had renewed my policy with chill which I have done for a number of years Submitted all documents as required and very promptly Next received a letter saying my policy was being cancelled due to forms not being submitted online portal states I had Contacted chill and they said issue was there end Policy wasn t cancelled thankfully Received updated payment schedule today after contacting as no monies had been taking via DD Was sent on payment schedule today after phone call and find I have a first instalment of 4 months to pay Which I find unacceptable This is through no fault of mine after I paid the initial set up fees deposit etc and submitted all documents as required without delay Policy wasn t cancelled thankfully renewed in July it s November tomorrow and still having issues Not good at all

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MJ

1 year ago

Awful

Awful Keep getting cancellation messages for my insurance for not providing required documents but they have all the documents and even the link they send tells you there s no documents required Constantly asking for info they have Won t use again too much hassle Edit to reply no link has been sent

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Susana

1 year ago

Nightmare experience

MATS05001 What a regret to go through this process with Chill I uploaded all documents several times only to be asked to upload once again and again and again The process has been painfully dragged for several weeks now Although there is no gap in my Insurance Policy I was asked to upload documents explaining the gap in my Policy Then although I have said several times that I had not received a link to complete the process with Close Brothers I keep getting emails to complete the process online Finally today I get a text that my policy is now in the cancellation stage Extremely extremely painful I wish I had not done this with Chill Things went wrong with my last Policy also so I will not be working with Chill again there are plenty competitors out there

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Monika opala

1 year ago

It wasnt my first time having car

It wasnt my first time having car insurance with Chill however this time I was extremely disappointed Poor communication from your end That was definitely last time when I was your customer

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sonya moran

1 year ago

Such an incompetent company I wouldn t

Such an incompetent company I wouldn t even give them one star The amount of errors they have made Stay away from them and deal with your insurance company directly They don t answer their phones They made so many errors with my documents and you just can t get through to anyone Don t use them for your own sanity I can t reply to chill here so I will just say I was issued the wrong no claims bonus certificate after I spent hours trying to get through to someone in chill Also you can t get through to a manager directly when you call you have to email them and request to get to speak to a manager Just deal directly with your insurance company The irony is they reply on this feedback quicker than you can get them on the phone

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Stephen

1 year ago

Another bad experience

Another bad experience - unfortunately the previous good customer service I wrote about has been undone once again by pure incompetence from Chill I was told everything was sorted with my policy deposit paid a second time only to get an email a month later with a few hours notice regarding missing documentation Policy cancelled once again zero leeway to amend My home insurance is up for renewal with Chill currently too I will not do business with them again horrendous

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Richard Hunt

1 year ago

I paid for my policy

I paid for my policy I didn t realise my wife s provisional licence was out of date now I m being asked to return the policy document which I can t send because there s no direct email to send that document back to them to remove my wife from the policy which is very frustrating and confusing And not very professional this is not helping me to rectify this issue customer service is terrible they can t help to give an email address for me to send tge documents required to fix the problem why is this simple little thing so complicated to understand and rectify My number 353 0831165440My policy number MY442439545My Quote Reference Number FXPDZF9Yes I need help this is seriously ridiculous

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R McG

1 year ago

An absolute shambles of a company

An absolute shambles of a company Do not recommend this company at all Awful customer service Had a very bad experience with them regarding saying they sent correspondence and they didn t Was waiting on a DDM for nearly a month that I didn t receive until a few days before they were cancelling my policy I will be staying clear of them in the future

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Evelyn Robinson

1 year ago

Bullied into it

Email not answered I Phone left ringing Home insurance quote higher than last time Yet I still paid So easy on line so because of my inability to contact you I had to pay and couldn t query or negotiate Rotten experience

Rated 3.56 out of 5 by 139 Happy Customers

Won t Use Chill Ever Again

Not very happy this morning

Awful

Nightmare experience

It wasnt my first time having car

Such an incompetent company I wouldn t

Another bad experience

I paid for my policy

An absolute shambles of a company

Bullied into it

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