Chrono24 Reviews

Despite promises and assurances it still persists double standards double morals It prohibits someone from selling aftermarket products and publishes advertisements with aftermarket products from others

Exchange rates are not fair Chrono24 is doing enormous profit by exchange the sales price twice It is not possible or offered to pay in the original currency of the seller Very disappointing for all customers and buyers outside the Eurozone Take care or choose to close the deal directly with the seller

I am back to review again because Chrono24 ask for documents which I have provided They are still not paying me back I ve told them I want to sue them but guess what they said I have to sue their bank MangoPay I ve had no dealings with Mangopay Chrono24 have agreed for their bank to pay me they are ok with all I ve provided but I can t sue them If I buy from say marks and spencer and they don t deliver and don t want to pay me back I believe I need to sue marks and spencer not their bank This has left me perplexed honestly meaning Chrono24 do not have a proper standing for their clients and are not able to do the needful in the case of refund I ve asked them for their address so my lawyers can contact them but they insist it s Mangopay I have to deal with Just to let you know the refund was due to them claiming not receiving my money which we knew they had done Then the seller got inpatient and sold the watch We even requested they look for a similar watch since we have paid and we felt they were capable of doing so which they couldn t do It s was after we realised they actually frustrated the transaction intentionally and we can t understand why Then I asked for a refund this was since May 2023 Now that refund has become a big issue I am here to say pls be careful dealing with them pls don t fall into my situation I am currently seeking a therapist because I am depressed and tired of all these

When you have problem with product they give no support But rather are at the side of dealer They don t check the listings they don t investigate the wrong or fake listings Quartz watch is labeled as Automatic and Chrono24 takes to action and responsibility against it They ask the customer and seller to find a solution by themselves Is it the guarantee of authenticity

They took my money but I still don t have my watch after months I ve tried to ask for help so many times about getting a refund but to no avail I would recommend not using this service

I paid for the watch same day was requested to upload my documents It took Chrono a week to confirm that my money arrived Then another week for their payment provider to check my documents Also it only moved forward after i called them multipe times I requested to change the address filled out papers they assured that it will be done guess what I had to call again for it to be done Overall the joy of buying a luxury watch was really bad experience Yes they are the biggest with the most inventory but will try to avoid buying with them at any cost personally Will focus on establishing a good relationship with local sellers

Dear Sirs As for what the contacts with Chrono24 over the telephone are concerned the members of your team I have been in touch with do deserve not 5 but 6 stars that welcoming listening precise helpfull just perfect The e-mail contacts were as normal standardized but the delay or even absence of response outside of the automatized first receipt message could get 3 stars for some huge State organization not a private company And here come my main criticisms starting with congratulations for you having been able to with a great success develop an international structure specialized in the sale of time keepers And after the flowers comes the pot IMHO it is really high time for you to structure your evaluation system to make real checks and lead the sellers again with a hard hand in the direction of honesty and openness How many of the new watches on offer on Chrono24 are indeed really truly NEW watches 5 Less Unworn a joke just look for yourselves Very good Most barely worth an average note Good Well some of the few honest dealers on your network offer a share of decent stuff there Leaving around 80 of the heavily touched-up pictures on your site as of dubious quality compared to the harsh reality of smartphone pictures some sellers accept to provide the potential buyers I have some plain scandalous examples in mind like that of two erm identical watches one new the other unworn and a third one on the shop s site being just one in the end and not worth an average note in the end And under the pot fits a plate a damning item the papers the warranty accompanying the watch or not indeed In many cases there too nothing clear may lies and contradictions the recordholder some German expert established in Spain able to tell up to three opposed versions of a warranty in just a few lines about one watch Even watches which aren t there anymore when they ever existed just luring potential buyers Mind you the previous examples I gave are all about Spain As about France the UK and Germany spanning the crown a BOOK could be written Are you really not aware of this situation Gentlemen dear Ladies you have succeeded in building up a fabulous structure but mind you its feet are made of crystal of the fragile trust and confidence of buyers and potential buyers which is to be earned again day by day and could be so easily shattered even destroyed by fast spreading even when totally honest negative criticism Es ist der h chste Zeit please seriously do something about it before it s too late I would sincerely miss Chrono24 Best regardsChristian

The watch s movement stops every 3-4 hours if i dont wear it The description though says the that power reserve is 40 hours which is not the case

While I find the service generally helpful I do miss browsing options when searching for a new watch Also full-text search would help a lot This is so out-dated Otherwise it is good However parts of the enlarged pictures often freeze over the price info That is also greatly displeasing

Good place to find watches But careful with foreign currencies Chrono24 is taking an extra 2 5 commission for the currency exchange which is a rip-off in my opinion They should clearly state that they take this commission and I would have no problem with it