Citibikenyc Reviews

Horrible company don t give them your credit card info

I had an experience similar to many others who got stuck with unexpected credit card charges and a company that refuses to refund their charges even if it was a result of their mistake Because of problem with incorrect information in the app I wasn t able to start the ride at all but I also wasn t able to end it Their customer service said they would send someone out to fix it and they would issue a refund but they never did I ended up getting charged almost 100 even though I never used their bike at all Their customer service agents just said sorry yes we know you didn t use the bike and we told you we would give you a refund but we just aren t going to now It s crazy that it s impossible to get refunds from this company even when they admit they are at fault They need to authorize their customer service agents to give refunds it shouldn t even be a big deal it s just refunding a bike rental fee

Not transparent and extremely pricy

Extremely expensive Full of negative surprises and extra fees Very trick to rent bikes for a family of four and the e-bikes charges are out of this world Rent from a local bike rent instead

SCAM - HIDDEN FEES BEWARE

Got a day pass for 19 but it didn t mention all the other hidden fees Ended up paying 80 EACH for 2 5 hours riding around central park Went to support who were useless They told me i should have checked the website for pricing and there is nothing they can do Absolute scam

100 Scam

100 Scam Had to pay 60 for a short ride

Citibike Lyft is a ripoff they re crooks

Citibike Lyft is a ripoff they re doing something illegal they re definitely up to no good and their practices need to be investigated I ve had a yearly membership for the longest time because I use the bikes to get around filthy NYC I used a bike on the night of 09 16 and rode it ten minutes to the docking station I docked the bike but I didn t get the text I always get telling me that the bike was docked Then when I looked at the Citibike app I see that it s showing a bike number that is completely different from the bike number I actually rode I tried to reason with their customer service telling them that they re system seems to have made a mistake by logging a completely different bike than the one I used but they fail to listen to reason Twelve hours later the app is still showing that I have that phantom bike out even though I never had anything to do with the bike number they re claiming I used

Scammers

These people charged me 136 to use their bikes for 15 minutes I paid for the day pass but didn t use it When I went to use them again I couldn t because it wouldn t accept the code and I was not going to swipe the card since I didn t want to be charged again I called to explain and they didn t care and said they couldn t do anything Now I see all the bad reviews these company has and I understand they are just ripping badly the people Don t get caught in this and don t waste your money with this people

SCAM Warning

SCAM Family of 4 were charged US 270 00 for renting 3 hours in Central Park NY We bought 4 Daypasses 4 x US 30 but were charged 270 DONT USE THIS COMPANY

Complete Desaster Company

Summer Streets is a great opportunity to experience NYC with bicycles BUT DO NOT USE CITIBIKE As family of five we booked Citibike daypasses and locked the bikes after 28 minutes by returning them at another station After a difficult search for a station with available bikes for another ride and a lot of disappointing experiences with bikes without function we could not unlock bikes which were in function by using our code They even charged us additional money for not returning the bikes which were clearly locked Even the contact with the helpdesk was a desaster agents wich gave no real answers extremely incompetent offering no solutions It seems that the whole business model is constructed to rip off tourists Don t waste your money with this company