Citronhygiene Reviews

Contracted for 8 visits a year - only had 2 in 2023 and 2 in 2024 spoke to 6 7 representatives over the last year nothing happened with resolving the visits They just demanded payments Today I spoke with a representative about how much we owed and if we could get the service back on track He said we owed 383 77 for 4 visits which I clearly queried this seemed to upset him and he said he would look into it 5 minutes later he phoned me to say we owed 144 00 and that he would then be terminating the contract Appalling customer service and incompetent service team - don t go with this useless company

Terrible company would never recommend

This company Citron Hygiene used to be good but not any more I contacted them in August 2024 and asked them to perform a simple task They were tasked to collect 3 sharps bins from a clinic in Hertfordshire and replace the full bins with new ones So I completed their online application form sent it to them didn t hear anything from them I contacted them again spoke to a very nice man on the phone said they had lost the contract form I filled it in again again nothing happened There was numerous phone calls and email exchanges between me and the practice manager at the clinic and Citron Hygiene in which we tried to explain what we wanted every conversation became ever more complicated and nothing was done Fast forward to November eventually we got a date for the collection they sent confirmation of the address they were going to pick up the bins date and time etc But they didn t turn up because they went to a completely different address Then I called them and asked to speak to a Manager I was told that the manager was on the other line and she would call me back Needless to say no one called I called a second time to speak to a manager this time they were having their lunch I asked who the CEO is and how can I contact them the guy on the phone didn t know who the CEO is and did nt have any contact details I never got to speak to a manager but I got an email from the person who was dealing with the case that she had now got the address and the bins will be collected I signed an online letter and they sent confirmation Result Except today I got a phone call from a man who said he was on his way to collect the bins But when I asked him to confirm the address it was the wrong address again I then spent the next ten minutes trying to get I m to understand that they have given him the wrong address This has been going on for three months I received no call back from their Managers absolutely nothing Words fail me at this point the incompetence of this organisation is beyond belief So if there is a CEO or any kind of senior Manager reading this You might want to think very carefully about how your company is run because unless you change I cant see you being in business much longer

Citron have perfected the art of dishonesty and deception They deliberately lock customers in to contracts and make it as difficult as possible to change those contracts Their requirement to give 90 days notice before the contract end to be allowed to make changes is completely unacceptable They massively overcharge compared to their competitors and have absolutely no conscience about doing so Best practice revolves around making certain that customers needs are met and contract reviews allow maximum flexibility Citron cares only about what is best for Citron and not at all for their customers

The management is really letting down we have not received even half of what we paid will definitely let people know about our experience with this company

Be careful with these dangerous and unprofessional drivers around Shirley area Very dangerous driver Vehicle FJ20UXODate 21 02 2025Time 11 55Area Shirley B90

After overpaying due to persistent threats and demands they contact me by email to tell me if I don t settle my account they will begin court proceedings Avoid this despicable company at all costs

This firm will reference terms and conditions but appear to make up rules as they go along Have requested full copy of the Terms and Conditions as signed in 2010 but they refuse to entertain this Lets see how they get past submitting a claim without valid terms and conditions We have also cancelled the service down but they refuse to credit the annual invoices until we pay a cancellation invoice If they follow common practise they would soon realise they owe us money and not the other way round but they refuse to be reasonable and I feel like we deal with nothing but a bunch of incompetent and desperate individuals doing everything they can to extract money and keep a contract falsely going

The length of time between collections are just far to long I have to chase you to collect and never know when you are due

You have changed your hazardous waste bag orange bag when you took over from Cannon to much smaller bag without letting us know After numerous emails and phone calls your answer to me was you will not charge me for extra bag I find it very dishonest that we have not been told