Cubitts Reviews

The glasses are nice and good quality however I ve been disappointed by Cubitts customer service The function to upload my prescription to their website didn t work and then the pupillary distance measurement feature also malfunctioned - think these require more user testing Then when my order arrived I discovered they had sent the wrong size of clip-on sunglasses for the glasses I d ordered The customer support is slow so I m still waiting to find out how I can return these - I ll update my review once this is sorted out

the frame broke after 5 years- which isn t the best considering the brand boasts of top quality british workmanship no repairs were available and i was asked if i wanted to buy a new frame ANY traditional spectacle store would be able to carry out simple repairs- especially if spare parts are not needed been wearing nhs glasses for decades without breakages and this was my first frame that broke Edit the response below is rather useless as I have already said that I emailed them Thanks a bunch

I very much like my sunglasses which are well made and stylish However the prescription lenses took three visits to sort out The reason being that having brought my own prescription I was advised by their shop staff who are not optometrists and so was not well advised Even after I was referred to their optometrist I had to make do with occupational lenses rather than vari-focals My wife who has a stronger prescription and went to Specsavers had no issues getting vari focals Based on my experience I cannot recommend their prescription lens service

Unfortunately I haven t had a good experience with Cubitts this time around After getting a pair of glasses from them 5 years ago and loving them I decided to get a new pair from them as well It s been 3 weeks now and I still have no idea when I ll receive my glasses Customer service has responded a couple times that they have no update for me Maybe they will see this and actually get back with a proper update Update I m updating to 3 stars as after I left this review Sam head of customer service was very quick in reaching out to me and solving the issue straight away He was very kind and apologetic and even through in a complementary pair on clip ons for my glasses I also received my glasses today and you can t fault the quality at all very happy with them I still had to leave a bad review for someone to get back to me but in the end was resolved and am happy with my specs

Cool product Good service

Good product good service expensive

Nice specs I can see clearly that they are a good company

Good service decent selection and reasonably priced

Cubitts was recommended to me by a friend- we indulge in this new wave of opticals which offer more unique frames I was impressed with their home try on and the quality of their frames I was also very impressed with the quality of lenses and the fit My only feedback for improvements would be 1 The website can be made more intuitive- whereby upon pressing back on basket page- all items automatically get removed from it 2 Additionally the stock from home trial- should have a searchable filter on it- so on some occasions I liked a frame but upon selecting it- this wasn t available for home trial Just some feedback for the Cubitts team Other than that- I think they ve found me in a regular buyer of their products On to the next frame

Great service in store and the glasses are great quality I did have to wait nearly 2 weeks for the glasses and no update was provided in this time However the glasses were worth the wait