Customcuff Reviews

Visa

customcuff.co
3.56
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.56 out of 5 by 136 Happy Customers

42.6%
14.7%
13.2%
14.7%
14.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Giving them the benefit of the doubt

Giving them the benefit of the doubt for now Just looking for an update on my order please If I don t get an update this week I ll be asking for a refund Please respond to my email
A

I loved the necklaces but the chains

I loved the necklaces but the chains both broke after one day and they just like snapped like it was already broken although I loved the look an idea I d really appreciate if custom cuff gave me two new chains preferably ones that didn t break
T

Still haven t received my items

I ordered a necklace and a few other items on May 10 and it s been 3 weeks still nothing I got a notification that the package had left the country of the sender and no further information after that I was looking forward to receiving these products but I really hope it s just taking a while because of the virus or else I m asking for a refund Update I got my items about a week and a half after I wrote this Although I m happy I received my items they aren t as high quality as they make them look I sort of expected it though with the prices being so cheap just keep this in mind folks
M

Terrible customers service

Terrible customers service They forgot to include the gift box I payed for Eventually they refunded the money of the gift box and I was kindly asked to order a new one via there website However they were not willing to pay for the second transport costs Because that was not their problem
G

Tracking doesn t update as if the parcel had never been sent

I ordered 2 cuffs last year and received them with a minor delay Nonetheless this year I have had major issues I ordered one single cuff in march and I am still waiting to receive the package The tracking number they provided has not updated and still says The sender has sent information on a shipment with this ID but we have not yet received the shipment I contacted them earlier this month and they sent another replacement cuff which also shows the same issue with tracking
J

I bought 4 mystery cuffs for my secret

I bought 4 mystery cuffs for my secret Santa theme was ANYTHING NOT MADE IN CHINA I thought it would be great to get her cuffs that are made in Denmark It looks exciting so I went on to buy I was looking forward to the life quotes engraved Oh well it came as big surprise ALL 4 CUFFS came identical Didn t make any sense I was so upset Emailed customer service I only got Apologies on the issue on the item received
A

Overall this is a good product

Overall this is a good product that is fashionable to wear with anything The only downside of buying this product is sometimes the bracelet writing if you get it might has a little scrap on it based ob my own product There is a Vance where your bracelet might not have a marking on it from the laser they use
T

No order updates

I ordered my products on May 7 and have only received the tracking info in the country of the sender and got notification that it had left the country of sender 11 days ago I have received no other tracking information and no order updates since then I am hoping this is just technical difficulties but I am starting to think my order will never come and if they do not respond to my email I will ask for a refund
K

Good Buy

the necklaces that i ordered were delicate and simple in its beauty which was exactly what I wanted It would ve been nice if the necklaces had multiple latches instead of just one to adjust the length but all in all I love the product I ended up ordering another necklace for a friend of mine and while the inscription was correct the colour was different from what ordered that hasn t yet been resolved which is a little annoying but still a good buy regardless
L

So so

Custom cuff pair took about 3 weeks to arrive which was no problem The bracelets are thinner than they appear in pictures but this also is not an issue since they are of nice quality The real disappointment to me is that the engraving on both bracelets matte gold shiny gold is SO small and light that you wouldn t even see it unless it was pointed out This defeats the purpose because they just look like ordinary cuff bracelets

About Customcuff

Meaningful custom jewellery. Home of the original Custom Cuff. Engrave coordinates, dates, initials on custom bracelets and necklaces to remember you most meaningful moments, people and places.

United States

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