Didiglobal Reviews

It was supposed to be my first ride

It was supposed to be my first ride with DiDi Disaster Had to wait for a long time outside in the wind because the driver took the wrong route to pick me up When he was almost close he cancelled the ride This happens I thought and took Uber instead When Uber was approaching I found out that the DiDi app replaced the cancelled ride with another one without asking me Now I had to cancel the ride and the app said cancellation fee was 7 Seriously I wouldn t recommend it

Overcharged but not justified

I m a frequent customer of DiDi in Merida Mexico But if their level of service continues I may return to their competitor Yesterday I complained because the driver overcharged me about 50 I reported it but got a stock answer from the company that it was a valid charge due to traffic etc The ride was at 10 00 p m with no traffic But they tell me the matter is closed so I have no way to contest the decision Really surprising they put no value on their customer base They do have good competition here in Merida

Alguien uso mi email para registrar su

Alguien uso mi email para registrar su perfil falso y no tengo manera de recuperar la cuenta para que no la usen con mi email Toda App debe ofrecer seguridad a sus usuarios confirmando y corroborando emails y n meros telef nicos Por m s que he tratado de comunicarme con ellos no hay ninguna manera de hacerlo ni por email ni por tel fono desde USA Tampoco responden v a WhatsApp y sus emails de ayuda est n desactivados Cu dese de usa esta App porque sus datos personales no est n seguros Someone used my email to register their fake profile and I have no way of recovering the account so they don t use it with my email Every App must offer security to its users by confirming and corroborating emails and telephone numbers As much as I have tried to communicate with them there is no way to do it neither by email nor by phone from the USA They also do not respond via WhatsApp and their help emails are disabled Be careful using this App because your personal data is not safe

Invalid cancellation fees

I requested a ride in Jun and one in Jul where no driver accepted In my trip history it states that the driver did not accept BUT I was charged cancellation fees for both Last night these trips disappeared and I thought after all the in app cocerns that I lodged they finally removed them Booked a 38 peso fare to take my friend home He paid 40 pesos Then I get emails today that they tacked on the 2 invalid cancellations to his ride and now saying that I owe them Insane No more Didi for us

Disappointment on multiple fronts Didi would rather skin the customer than fleece them

I wanted to try out Didi to compare how it is against Uber I was disappointment on multiple fronts It wasn t one big thing but a lot of little problems which added up to a poor experience First off their estimation of the fair was quite off They estimated 38 for the trip it was 42 OK 4 off not a big problem Then there was an extra 2 50 surprise charge they didn t tell me about What really annoyed me was the driver intentionally avoided the freeway to save him self a few bucks The result was it took 40 minutes to get to my destination when it should of been 30 minutes I contacted Didi support to see if they wanted a chance to say or do something about my poor experience never heard back from them

Overcharged me

Overcharged me but did not respond to many emails

AWFUL CUSTOMER SERVICE

WORST CUSTOMER SERVICE I received a receipt that someone else is trying to use my email address and immediately sent them an email to delete the account I mentioned that I NEVER HEARD nor USED this app ONLY to receive a response to LOGIN TO MY ACCOUNT TO DELETE IT I explained again and then they told me where I am from so they can assist me when I already mentioned it on my initial email THEY JUST DONT WANT to help AT ALL It s a matter of urgency involving security AND data protection DO NOT TRUST THIS APP

I was charged 60 higher than agreed

I was taking a ride that was supposed to be 40 AUD I was charged after I exited the car 64 5 AUD which is 60 higher This is totally unacceptable I can understand that the price may differ 5-10 but paying 60 higher that agreed is a complete scam Should I knew that they will charge me this much I would have never accepted it as regular taxis usually drive that route for 50AUD Stay away from them

Severe security issues

My email address was hacked and I get constant alerts of rides I ve completed in Costa Rica when I live in the UK I cannot change this as I don t have the phone number used to access the account The help line would not help me and gave me an email address in Costa Rica that doesn t work Severe problems if they don t require email verification and you cannot even contact their help services to have it removed