Dreame-technology Reviews

The 1 Star rates are validated

The 1 Star rates are validated I call email customer service for a video on how to fix the product no response for 2 weeks I call line is busy and disconnects I call general line and no connection Terrible experience You sold me a product once and I won t buy again

Dreame D10 Plus

Dreame D10 PlusPathetic Customer service I had sent my Water tank to be replaced which was replaced with an incompatible water tank that made the whole mopping feature a nightmare I asked for a solution and they seem to have lost my Water Tank that has been sent and has been refusing to give back a replacement Now the robot vacuum is without its tank unused I have been following for 2 weeks yet the same default responses and ignorance This is complete ignorance from the team Complaint Ref 82572889Order FR1142

Received top of the line L20 Ultra at a

Received top of the line L20 Ultra at a price tag of 2700 00 Logged a fault with the customer service team What a joke Their customer support is non existent vague answers to questions conflicting instructions on return of unit every time a different person replies to emails - love the machine but now want a refund because of the poor back up service support Should have looked at the reviews prior to purchasing as it seems this is a common problem

Awful support and products

Awful support and products I have a X40 Ultra for 1 months now and suddenly out of nothing the app just stops responding to ANYTHING I click it just doesn t save remove or do anything at all all it gives is error or operation failed now this EXPENSIVE piece of stays like a brick in my house and the support can t to anything because I don t have the receipt which I of course wouldn t keep for so long I had a Roborock S7 before and to be honest it was a lot better with less problems a LOT cheaper as well Don t buy this brand

Dream X40 Review A Nightmare Purchase

I regret buying the Dream X40 The experience has been nothing short of frustrating The charging station emits a bright light at night which makes it impossible to sleep properly unless I drape a sweater over it to block the light When I reached out to customer service I was told the light comes on due to electricity fluctuation issues Trusting their explanation I wasted money on an electrician only to find out there were no problems with my electrical system After that it was just a frustrating back-and-forth with customer service who took no responsibility and continued to deny there was any issue with the device They offered no helpful solutions leaving me feeling ignored and stuck with a poorly designed product I highly do not recommend the Dream X40 if you value your peace of mind and want a product that works without hassle

Their support lost our device during

Their support lost our device during delivery and insists it was delivered but according to AusPost it clearly ended up at a different address Despite this they refuse to compensate us We were charged 99 for the device to be checked and repaired but after waiting for over three months the device got lost I strongly advise against buying with this company

Terrible customer service

Terrible customer service with regards to warranties Do yourself a favour when shopping for a vacuum cleaner choose a company that can give you a direct replacement for a warranted product Dreame left me with a broken vacuum mop with no replacement Either that or carry a spare vacuum for when one breaks Please also note they refuse refunds even though their product was broken Customer service were not willing to help at all Terrible for such an expensive machine

Terrible support for their high end

Terrible support for their high end X40 The agents in the call center cover for upper management I have been reaching out for months and NO RESOLUTION The agent that I was originally dealing with has been released from the company what does do for me and all of the lies that Ive had to endure for their top of the line equipment The Dreame company is a JOKE Do not buy from Dreame I wished I would have never purchased a Dreame product BUYER BEWARE But a Roborock

Review for Dreame Australia

Review for Dreame Australia Rating 1 5I had an extremely disappointing experience with Dreame Australia I placed an order for a robot vacuum on November 18 2024 through their official Australian website and have yet to receive the product Despite numerous attempts to contact their customer service team they failed to provide an estimated delivery date or meaningful updates After weeks of waiting I requested a refund only to be told that I need to wait for the product to be returned to sender even though I never received the product in the first place This is not only unacceptable but also completely illogical Their lack of communication accountability and transparency is appalling My experience aligns with many other negative reviews I ve seen on platforms like Reddit and Product Review which reflect widespread dissatisfaction with their poor customer service Save yourself the frustration and avoid purchasing from Dreame Australia I am now escalating this matter to Fair Trading NSW to seek a resolution Order Number SUB-DRM28000