Based on authentic user experiences
Brendan
6775 reviews
N/A
5 months ago
Customer care for warranty is non
Customer care for warranty is non existent when using in app method it directs you to technician then nothing Tried phone number 012475428 rings then call is disconnected Tried 1800946026 reaches options with two choices neither are for warranty repair tried both options and gave up on both after 6 minutes on each Tried 00441414030566 same resultHave emailed and tried online no response Deplorable serviceNo contact details
leesa Murphy
6775 reviews
N/A
5 months ago
IRobot dangers to your Home
IRobot We purchased one and it nearly burnt our house down if it wouldn t have been for myself seeing it we wouldn t be here now we would have burnt in a house fire do not buy from this company they are very ignorant no interested in customers safety at all
Aoife Benton
6775 reviews
N/A
5 months ago
Avoid at all costs
Avoid at all costs Bought a Roomba for Christmas It broke within a week Sent it back to be repaired as requested after contacting customer services It was sent back broken Sent it back again to be repaired after being advised to do so by customer services Again it arrived back still broken A complete waste of money Worst customer service I ve ever dealt with I don t think actual people reply to the emails it s possibly all done by AI
Leonard T
6775 reviews
N/A
5 months ago
Good Customer Service - Issue resolved
I contacted irobot to see if I could order a replacement brush cover as it broke Initially they wanted me to send it back for a technician to look at it for a cost of 50 plus the cost of the part They reviewed my request and have very kindly sent a replacement part to me Much appreciated
