Eero Reviews

Over priced and poor technology

Just absolutely over priced and rubbish I got City Fibre 1 GHZ connection via TalkTalk and they supy this rubbish eero router I can barely get 20MHz using this accross 12 to 15 feet The neighbours routers provides a 5 bar signal through thick double walls and this does 3 bars barely It doesn t change channel automatically either so stuck on one as all the other neighbours Utter price of rubbish TalkTalk must suply another router

The worst product and service ever

The worst product and service ever Internet experienced drop outs only on this router works fine without Spent far too many hours dealing with incompetent tech support Cannot reach tier two tech support they only work USA hours every call back during USA hours was spent turning on and off device like a imbecile Joke of a product

Don t use Eero or Ogi

Moved from TalkTalk as a 70 provider with a router to Ogi who use Eero for a mesh as a claimed 300 provider 150 guarantee In the entry room with the base Eero get good speed about 300 but just one room away single brick wall it drops to 30 and the second Eero can t see the base Eero from upstairs To get a proper mesh with good speeds all over I think would need an Eero in every room which would be cumbersome and expensive Best avoid Eero I would say and best avoid any provider like Ogi for example who rely on Eero for wifi distribution within the house At the moment am in discussion with Ogi and will update if things improve

Don t even consider buying

Don t even consider buying Drops out constantly seems to only let two devices be connected at a time when it says all others are also connected Then said connected devices have an awful connection For a man with a quarter of a trillion dollars you d think his company could make a device that works

The routers they sell via talktalk

The routers they sell via talktalk aren t branded so they re completely indistinguishable from the eero devices you would buy on Amazon or elsewhere but the talktalk provided ones can be blocked at will by talktalk Eero support won t do anything to help So - AVOID AVOID AVOID These routers can be turned into expensive bricks whenever they choose No regard to the environmental impact

I have been an eero customer for years

I have been an eero customer for years My eero system began having issues but is several years old and seeing as it is an electronic device I assumed it needed replaced I called into Eero customer service and could barely understand the rep on the phone He said he checked my system and that it is perfectly fine As a consumer it is so much wonderful to be told in broken english that I just dont know what I am doing I will be looking into a new non EERO system True to form everything that Amazon gets their hands on goes downhill quickly

New Eero router with Talk Talk full

New Eero router with Talk Talk full fiber is a disaster The reach of the WiFi signal is so poor Constant fluctuations of output strength and move away from direct line of sight from the router itself and the WiFi strength drops considerably Copper wire was much better

Very expensive but lacks basic features and support

Very expensive Lacks basic features Has had issues with iOS for the past couple of years regarding dropping connections Check out the Support Forums yourself to see the frustrations in the advanced user base It s a shame because the hardware is ok It s the software and the lack of competent support Product Managers that have it so poorly rated You d think with the financial backing of such a big company they d bring some engineers across from AWS

Watch out Feels like a SCAM

Watch out I purchased several of these devices and initially they worked OK Then the software updates rendered them useless the WIFI signal strength declined and the network needed to be continually restarted The big SCAM was that eero customer service advised me to upgrade to eero pro as they were unable to work out what was wrong I told them everything worked perfectly until the recent updates I d avoid eero plenty of other mesh devices on the market that won t stop working after an update feels like a big SCAM from the company whose owner wants to be the most customer centric company in the world Amazon