


Based on authentic user experiences
Katherine Lehmann
6730 reviews
N/A
1 year ago
Cristhian took so much time to get me
Cristhian took so much time to get me set up and everything done for me I couldn t have got a better Sales Person that night on the phone I enjoyed working with Cristhian Thank you so much for all of your help Cristhian Katherine Lehmann
Melinda James
6730 reviews
N/A
1 year ago
Great CSR
My customer service rep Edison was a pleasure to speak with Clarified all questions while having a very personable and enjoyable conversation I appreciate the no hidden fees and upfront pricing that was offered Thank you Edison for all your help
Renee Huband
6730 reviews
N/A
1 year ago
kendon is a true asset to Verizon
After a rocky start Kendon fixed everything with great patience and professionalism Glad after misinformation s I received from live chat and many hours I finally was lucky to get Kendon who knew his job and gave all truthful info Thanks again
Elizabeth Weber
6730 reviews
N/A
1 year ago
Even though I find your services to be
Even though I find your services to be pricey I have had great experience with FiOS Our sales person was phenomenal He took the time to explain everything and was very patient and answered all of our questions I would definitely recommend these services
Jill Marsh
6730 reviews
N/A
1 year ago
Great job by Kevin and Jordan
This is in reference to the assistance provided to me by Kevin and Jordan I was having difficulty moving my service to my new home a few blocks away without losing my current package or having to sign up for a new one Kevin and Jordan both were understanding of my reasons for wanting to just move my current package They took the time to research the right way to get it done and it seems like the problem has been rectified They each were extremely patient never condesending or patronizing and pleasant throughout the transaction which took a bit of time due to system glitches on Verizon s end
Ana M Alvarado H
6730 reviews
N/A
1 year ago
Best phone customer experience ever
Best phone customer experience ever I was a really dreading to talk to someone because I was frustrated with the phone options but Nykia was so pleasant and energetic She was so personable and relatable She was able to set me up to transfer to my new address and found me a great triple play deal I m a customer service supervisor and I would have not changed a thing from my experience with Nykia Companies need to hire more people like her She genuinely tries to help customers while putting them a ease She made this process so easy I could of stayed on the phone talking to her all day
Bethany C
6730 reviews
N/A
1 year ago
Customer service rep I spoke to on the
Customer service rep I spoke to on the phone to set up my order was wonderful Have had Verizon and spoken to many associates for different reasons throughout the years and this was definitely the most pleasant helpful Verizon phone experience I have had thus far
Stacey Wilson
6730 reviews
N/A
1 year ago
After several attempts to sign up for
After several attempts to sign up for new service as a new customer Vickki was patient kind friendly and not take over 45 minutes to register to Me My address for new service I spoke to 2 other Reps and they were not as sufficient as she was 3 times a charm Thanks
Belinda Del Valle
6730 reviews
N/A
1 year ago
Olivia was EXCELLENT
Olivia was EXCELLENT She had the patience to listen to what I needed and she offered what seems to be the most appropriate for me and my family I hope the service that Verizon gives me as soon as it is installed is just as good as the customer service that Olivia gave me
Scott
6730 reviews
N/A
1 year ago
Good experience good price point right timing satisfied customer
Good advice from the sales rep and relatively quick getting everything signed up Install is where companies can fall down my requested date was available and they have followed up to confirm the appointment Good experience good price point right timing satisfied customer