Fios Reviews

kendon is a true asset to Verizon

After a rocky start Kendon fixed everything with great patience and professionalism Glad after misinformation s I received from live chat and many hours I finally was lucky to get Kendon who knew his job and gave all truthful info Thanks again

Even though I find your services to be

Even though I find your services to be pricey I have had great experience with FiOS Our sales person was phenomenal He took the time to explain everything and was very patient and answered all of our questions I would definitely recommend these services

Great job by Kevin and Jordan

This is in reference to the assistance provided to me by Kevin and Jordan I was having difficulty moving my service to my new home a few blocks away without losing my current package or having to sign up for a new one Kevin and Jordan both were understanding of my reasons for wanting to just move my current package They took the time to research the right way to get it done and it seems like the problem has been rectified They each were extremely patient never condesending or patronizing and pleasant throughout the transaction which took a bit of time due to system glitches on Verizon s end

Best phone customer experience ever

Best phone customer experience ever I was a really dreading to talk to someone because I was frustrated with the phone options but Nykia was so pleasant and energetic She was so personable and relatable She was able to set me up to transfer to my new address and found me a great triple play deal I m a customer service supervisor and I would have not changed a thing from my experience with Nykia Companies need to hire more people like her She genuinely tries to help customers while putting them a ease She made this process so easy I could of stayed on the phone talking to her all day

Customer service rep I spoke to on the

Customer service rep I spoke to on the phone to set up my order was wonderful Have had Verizon and spoken to many associates for different reasons throughout the years and this was definitely the most pleasant helpful Verizon phone experience I have had thus far

After several attempts to sign up for

After several attempts to sign up for new service as a new customer Vickki was patient kind friendly and not take over 45 minutes to register to Me My address for new service I spoke to 2 other Reps and they were not as sufficient as she was 3 times a charm Thanks

Olivia was EXCELLENT

Olivia was EXCELLENT She had the patience to listen to what I needed and she offered what seems to be the most appropriate for me and my family I hope the service that Verizon gives me as soon as it is installed is just as good as the customer service that Olivia gave me

Good experience good price point right timing satisfied customer

Good advice from the sales rep and relatively quick getting everything signed up Install is where companies can fall down my requested date was available and they have followed up to confirm the appointment Good experience good price point right timing satisfied customer