A
Ann
Had a really good experience shopping
First order Everything wonderful Thank you
Ellajames Reviews
Ella James Contemporary Collection of Stylish Homeware www ellajames co uk
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AI Review Summary
Based on 126 reviews
Overall customer experience with Ellajames is polarised, with many praising excellent service and fast delivery while others report significant issues. Positive reviews frequently highlight efficient transactions, easy-to-navigate websites, and quick delivery times, often with next-day service. Customers are generally delighted with product quality when items match descriptions and are well-made. The returns process is noted as straightforward in some cases, with prompt refunds issued. However, numerous complaints cite poor customer service, including unresponsive communication and failure to resolve problems. Delivery problems are common, with orders arriving late, damaged, or not at all, and some customers report incorrect items being sent. Product quality is inconsistent, with some items being smaller, cheaper, or different than advertised. The returns policy is criticised for being expensive, especially for international returns, and some find it misleading. Despite many highly satisfied repeat customers, the volume of serious complaints indicates reliability and service consistency are major concerns.
What customers love
- Easy-to-navigate website and ordering system
- Straightforward returns process with prompt refunds
Common concerns
- Expensive and difficult international returns process
- Misleading product information and sizing on
Last updated 4 months ago
J
Josephine
A beautiful piece we hope to use for
Had a really good experience shopping from Ella James - the whole experience was made really easy for me great communication and a great selection of products to chose from - will definitely be shopping from here again Thanks Ella James
C
Collette Poole
Happy shopper
A beautiful piece we hope to use for many years to come Delighted with this purchase
M
Mariella
Lovely products and super fast delivery
Very pleased with my purchase of a mini felt bear head It will look lovely in my granddaughters bedroom
Anna Summers
Well packed and quick delivery
Well packed and quick delivery Highly recommended
L
Lisa c
Found exactly what I was after
Found exactly what I was after Lovely array of products to browse choose from - quick delivery too Will definitely be back for more goodies
J
Jasmine
5 stars
Great communication Lovely company to order from
G
Gill
see above
see above - 5 stars
S
Susan Hatherall
Great quick delivery
Great quick delivery lovely product
E
Emma Rendle
Great service and highly recommend
Easy to order quick delivery and the chairs are perfect