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Jacqui Crosby
Quick delivery and great help from the
Quick delivery and great help from the team
Ellajames Reviews
Ella James Contemporary Collection of Stylish Homeware www ellajames co uk
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AI Review Summary
Based on 126 reviews
Overall customer experience with Ellajames is polarised, with many praising excellent service and fast delivery while others report significant issues. Positive reviews frequently highlight efficient transactions, easy-to-navigate websites, and quick delivery times, often with next-day service. Customers are generally delighted with product quality when items match descriptions and are well-made. The returns process is noted as straightforward in some cases, with prompt refunds issued. However, numerous complaints cite poor customer service, including unresponsive communication and failure to resolve problems. Delivery problems are common, with orders arriving late, damaged, or not at all, and some customers report incorrect items being sent. Product quality is inconsistent, with some items being smaller, cheaper, or different than advertised. The returns policy is criticised for being expensive, especially for international returns, and some find it misleading. Despite many highly satisfied repeat customers, the volume of serious complaints indicates reliability and service consistency are major concerns.
What customers love
- Easy-to-navigate website and ordering system
- Straightforward returns process with prompt refunds
Common concerns
- Expensive and difficult international returns process
- Misleading product information and sizing on
Last updated 4 months ago
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Amber-Rose Soan
TERRIBLE service
TERRIBLE service After 21 days and despite repeated promises of delivery the product was not sent There was no record of it on TNT s system no reponse from Ella James to my calls no refund I have had to open a Paypal case to get my money back
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Zoe
there is no way to apply a coupon code
there is no way to apply a coupon code if you are ordering from he US i thought it was because i was ordering off my phone but it still gave me no option to apply a discount code when i used my laptop
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Nicki
Not good at all
Unknowingly ordered a metal firepit through them via Notonthehighsteet as a Christmas present to my husband When he opened the box on Christmas Day the item had huge cracks in it It has taken me 2 weeks and numerous e-mails to get a refund Ella James customer service is non-existent They even claimed not to have received the item back when they were the ones who had arranged the return via UPS and had the tracking code telling them who it had been delivered to Stay clear
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Alice Thomson
Poor quality furniture
Terrible customer service bought an expensive table which broke within six months of purchase and was told they only provide a guarantee for 30 days To be avoided if you are looking for quality furniture very disappointing
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JJ
Faulty products and appealing customer service
I highly disagree with any comments on here saying their products are quality and that their customer service is great as I have received the complete opposite They must have had friends family post fake reviews as i ve just read their reviews on their Facebook page and they re all 1 star and say that the products are terrible as is their customer service I received a product which was damaged on arrival I asked for a replacement refund and posted the item back They re claiming it was further damaged on arrival so they won t refund me Which is absolutely ridiculous as it was damaged when I received it in the first place Will not be using this company again Since ordering with them and looking for a replacement I have found their products selling for half the price on other websites so would highly recommend looking elsewhere and never using this company
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debbie
Dont even bother if your outside of the
Dont even bother if your outside of the UK to look at this company Website took order even though I checked and it stated shipping to Europe USA etc and now she says it needs crating Im sorry but most of your product is furniture - am I the first person thats wanted to buy something from you BTW it was a bar cart made of metal and glass I asked them to change their website to state what they can and cannot ship She seemed aggravated that I the customer whose money been taken for the sale was telling her she wasted my time as a designer by not being clear I expect this from low end company and I suppose thats what they are Don t waste your time with them They are picking and chosing what orders to ship As a designer - I would not recommend this company
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Marie Kowalchuk
terrible customer service
Shame I hadn t seen the reviews previously Ella James sent my egg chair to my billing address rather than shipping address Tried to contact customer service 16 times this morning and no luck They say they open at 0930 but they definitely don t PLEASE do NOT buy from them
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Andrea Ryan
Pre ordered a product on the 9th Jan
Pre ordered a product on the 9th Jan with an estimated shipping of mid January I ve emailed on 30th Jan and 7th Feb to ask for updates and had nothing back Despite having two emails from DPD saying they are expecting my parcel Either reply to emails timely or don t have one Still no idea where my order is and my daughter s birthday is next week
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Betsy Zumberge
Huge dissatisfaction with UK delivery service
Huge dissatisfaction with the recent UK delivery service for the baby bed I ordered - yes a bed that costs 1000 Unfortunately the delivery experience was far from acceptable and caused a great deal of frustration Here is a summary of the issues encountered 1 Lack of proper communication regarding delivery time 2 The delivery company failed to deliver the furniture to my flat3 The situation became even more frustrating when the delivery driver left a large heavy wooden piece behind This piece was not part of the furniture package and should have been taken back by the delivery company Now my husband and I are left figuring out how to dispose of this item on our own which I believe is entirely unreasonable In conclusion the entire delivery process was extremely unpleasant and it has led me to reconsider any future purchases While there are several items I am still interested in buying from their website this negative experience with the delivery partner gives me serious pause To Ellajames I would recommend reconsidering your choice of UK delivery partner as the experience they provide can severely impact your customers overall satisfaction Based on this experience alone I am hesitant to place future orders Update after seeing Ellajames reply 1 Please reconsider choosing your UK delivery partner 2 The delivery man told me in a rude way that he does not work at 2-4pm so it was not possible to stick with the original schedule He also said that Ellajames should not decide the delivery time 3 Your responses afterwards does not change the fact that the delivery service was terrible unfortunately