Ellajames Reviews

Ella James Contemporary Collection of Stylish Homeware www ellajames co uk

ellajames.co.uk
3.55
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.55 out of 5 by 126 Happy Customers

42.1%
15.9%
12.7%
13.5%
15.9%
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AI Review Summary Based on 126 reviews

Overall customer experience with Ellajames is polarised, with many praising excellent service and fast delivery while others report significant issues. Positive reviews frequently highlight efficient transactions, easy-to-navigate websites, and quick delivery times, often with next-day service. Customers are generally delighted with product quality when items match descriptions and are well-made. The returns process is noted as straightforward in some cases, with prompt refunds issued. However, numerous complaints cite poor customer service, including unresponsive communication and failure to resolve problems. Delivery problems are common, with orders arriving late, damaged, or not at all, and some customers report incorrect items being sent. Product quality is inconsistent, with some items being smaller, cheaper, or different than advertised. The returns policy is criticised for being expensive, especially for international returns, and some find it misleading. Despite many highly satisfied repeat customers, the volume of serious complaints indicates reliability and service consistency are major concerns.

What customers love
  • Easy-to-navigate website and ordering system
  • Straightforward returns process with prompt refunds
Common concerns
  • Expensive and difficult international returns process
  • Misleading product information and sizing on

Last updated 4 months ago

J

Excellent service

Excellent service One problem that was swiftly rectified Will definitely use again Thank you
E

Fabulous light shade

Great service- absolutely love the pendant lampshade and basket- will certainly shop here again
L

Excellent item

Excellent item Good quality Fast service Overall pleasure to do business with Top class Thank you
M

Great service

I really wanted this particular wallpaper I saw on another website which was out of stock Luckily I found it here and was so glad as it was slightly cheaper and turned up within 1 working day Brilliant service
A

Very quick delivery

Very quick delivery products well packaged - wouldn t hesitate to use this website again
A

Easy ordering and super quick delivery

Easy ordering and super quick delivery The product is really lovely and makes a great toy basket
L

Far too small for an adult

This stool looks really lovely on the website but on arrival is actually very very small It s child sized and looks ridiculous with an adult sitting on it and I m only 5 foot It s too low for me to use under my normal sized dressing table The seat itself is fine it s the legs that are much too short I m going to have to send it back The quality is also poor and looks cheap and the backrest feels quite flimsy so I wouldn t want to lean back on it Not an impressive product On the positives the delivery was very fast - it arrived within a couple of days or ordering
N

I should search more before I ordered

I bought a lovely baby gym from little Ella James via notonthehighstreet com on 30th January The delivery itself was very quick However when I received the order the box was smashed Inside was fine It seemed it was the last one and it had been there for ages The reason why I gave a star is I just found exactly same baby gym from Scandiborn co uk which is 50 cheaper I understand each shop sells different prices but I was shocked especially the baby gym seemed it was the last one And they don t have in on their website from notonthehighstreet com After I ordered It is very shame as they have very nice collections However they seem overcharged shop it could be nice if the item was last one and told me the box was not good condition and I could decide what I wanted to do I learned I should search before I buy something for next time This 50 diffence was a good lesson I don t recommend to order from here if anyone buy something for presents
M

At best disorganised at worst unreliable and untrustworthy

Having admired the items this seller offers for sale for some time I was excited about my recent purchase Disappointingly I received the wrong item which was badly packaged and damaged in any case I thought it would be a simple case of informing them and getting a replacement as is the case with most shops these days especially those that trade exclusively online I had to set aside an entire day to await collection of the wrong damaged item and when a refund was not forthcoming I had to raise a case with PayPal They then said they couldn t refund me because I d raised a case with PayPal which was of course nonsense Communication from this seller was generally inexplicably slow and in my case completely unapologetic At best this seller is disorganised at worst unreliable and untrustworthy I wouldn t buy from them again
M

No fixings for double seat

Ordered a Macrame double swing seat No fixings included when received so checked site and to be fair not included however returned to site to purchase fixings and none available - seems an obvious error as the seat can t be used without fixings So now have to find elsewhere - not great1

About Ellajames

Ella James offers a curated collection of contemporary Home Garden accessories

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