Ellajames Reviews

Good online selection and easy to navigate web page however something with a delivery estimate of 2-3days has not been received over a week after placing order Not great service

Recently purchased an item from the website or thought I had Having not received this despite money being taken from my account I contacted the seller I then received an email stating my order had been cancelled without any explanation although I had not cancelled this Telephoned and received an unprofessional response passing me onto someone else s mobile number I was then told the item was not available even though the website said it was in stock I had wanted this item as a gift and could have purchased from another company but due to the inaccurate information and poor communication it was too late Now received an email thanking me for purchasing an item Really poor communication and no apology from company

Decided to write my review in the hope I get a reply from Ella James as my previous three emails sent to the company have went unanswered I received my order which I was delighted with but it was missing the wrapping paper that was part of the order as of yet I have received no response I

I ordered approximately 6 glass bowls from this company and 2 arrived broken I contacted them on the day I received the package via their website as there is no telephone number to be found anywhere I had no response I then replied to the order confirmation email to their customer service email address and still have not received a response There is no other method of contacting them I now have no choice but to proceed with a chargeback request from the card company I really don t have time for to deal with companies like this

Was annoyed as I ordered a pack of eight but only received six When I rang to explain I had only got six I was told it was a mistake on the website so it cost me two lots of postage to order another pack And I ve checked and it still says pack of eight

Ordered what were described as bookends from the website but only received one bookend Still no reply to my e-mail requesting an explanation

Dear All I thought i would share this info for any would be consumer who wishes to purchase through this garage run company the following Be VERY aware when Ordering FRAGILE stuff from them due to the following poor packaging despatch and dispute of returns Generally folks i do not write reviews but in this case i felt i should inform consumers of this as i have waited a few weeks to see if i got any further response from the NOTHS website and to nothing What a surprise Anyway this business is a company run from a house or garage as a side business by the looks of things and like a fellow consumer called Gemma below i was also let down also This company buys products from other companies off of NOTHS and independently and flogs them off as their own stuff I was lured by the GLOSSY pics on some Baubles in the sale and my oh my what a disappointment and what a CONTRAST to what actually showed up Nothing as good on one set bloody amateur actually and I over a few nights thought NO i want my money back In Fair Ella James did offer me the return offer but what the girl in the Postoffice said might happen did actually happen Why Well i returned the Baubles to them as requested and in the same packaging they sent them in with even more newspaper bauble wrap through the FREE returns service and the Bauble in the Bubble wrap somehow got smashed The funny thing is i wrote even more so on the box returning to them FRAGILE and maybe some d head in the Post office thought it would be funny to have a kick about with it etc Thus the girl in the Postoffice said to me do i want to pay for track trace for damages I said no as i was told just to use the free returns and ofcourse i did not want to pay FURTHER P P for a product that was not upto scratch from the very start Well the odd one bauble that was glass i was returning as they did not have any more to go with it to make 3 or 4 etc Looked stupid on its own so it was returned with all the rest Apparently upon them getting it back it was smashed They blamed me for this to my SURPRISE as i packed it exactly as they had sent it to me with even more padding for the return trip and amazingly it got smashed and amazingly the girl predicted this was going to happen as i asked about recorded delivery and said to me is it worth it for the VALUE of items onboard the shipment I thought to myself it was too much and take the chance as i was told by them under THEIR instruction to send it using the free delivery service If I d known that this girls prediction was going to come true i would have sent it tracked but that meant more P P and there was no way i would be getting that back from Ella James Strange to think as it was going up North and for some reason with a cheeky smile she seemed to know something maybe about up-North delivering Like the Northern Postoffice staff kick things about etc Who knows After this was posted back a few days later got an email ABRUPTLY saying Uhh sorry no can do we will only pay for the 3 set back as bauble got smashed and its YOUR FAULT How can it be as i packaged it the way YOU asked me too and its not my fault that at your end it got smashed Though this duo team were ABSOLUTE in their meagreness not to shelve out for the full return to me even so i did Exactly as they said Now Ok it was only 8 40p if i recall but its the point of it that matters You would have thought with Good-will factor they could have offered the value off another product on their website and keep an potential consumer on board but NO where frugal here at Ella James You get nothing here and Sod off attitude Shame really as i would have been quite contempt with some cash off an alternative product as a good- will business gesture but with these tighties nothing Apparently they have good Business Acumen Don t show in this case who gives a toss about their customers Regarding my rating my view is they are between a 2 3 as there was Friction over the returns and what they were prepared to give me back Though if they had not used GLOSSY pics to sell the under-par products in the first place i would have never bothered to order them as i was attracted to the lifted pics from another seller website in all its glory of GLOSSY quality of the blue indigo glass and frankly it was silver not blue at all The Blue other ones looked like they were from a charity shop and someone had hand painted the rusty nickel tops with varnish So when i get my statement I will see exactly what was paid back just the one set most likely and i feel like i wished I had never seen those pics as i would not be out of pocket So Overall if your going to use them for something that is FRAGILE make sure you REALLY want it as if you don t your most likely going to have the same story happening to you and if its you Really will be angry under their terms So research the product before buying to see un-lifted pics or indeed the seller they bought it from first to see what the product is really like or if they have anymore to compliment if buying in vast numbers of say a small product like beads baubles etc Regards all

I have not actually recieved my order yet I have messaged and left a message regarding my purchase but had no reply to either Unacceptable

My first and last order was not a good shop experience at all The shipping address both inside the personal area and inside the order emails is not the one inserted during the checkout it s a custom gateway of this shop in the uk i m shopping from italy and there are no warning about this anywhere in the site I wrote 2 emails and a facebook message and only got an anwser by email facebook message is still unanswered aftwer two days The tracking code has been wrote inside the first email and is not listed any other email neither in my personal area so if by error i loose that single email i will not be able to track my package A time travel back to 90s online shop experience Bad I m just hoping to appreciate the item because for sure i will prefer to lose money than try a refund to this shop

No information about size of product wich is really not good