Emma-sleep Reviews

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Lesley-Anne Randell-Turner

2 years ago

Terrible service and zero customer service - avoid

Bed finally arrived over a week late however my son is very pleased with the mattress therefore updated my review Please Emma get your delivery issues sorted as this is what s letting your company down My son ordered an Emma mattress on the 31st January the estimated delivery date was the 2nd - 7th February which tied in nicely with his new bed arriving It is now the 11th February and despite contacting their customer services via chat no update on delivery He now has a double bed with no mattress Looking at the reviews on here so wish we hadn t bothered as looks as though he could be waiting weeks Have now started a complaint through Resolver and looks like will have to cancel and get a refund back to our credit card if it doesn t come this week

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derek

2 years ago

Nice pillow shame about the cover

I bought a diamond premium pillow which cost over 60 When I enquired about a spare pillow cover they informed me that they do not supply or stock them I find this a bit strange as a pillow cover can easily be damaged or marked to an extent of it not being able to be washed out As the cover is an integral part I think it is a way of getting more money out of customers as they would have to buy another pillow

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Lina

2 years ago

5 star customer service - 1 star sofa bed returned

I was incredibly excited about the Emma sofa bed I had ordered On paper in ticked all the boxes In reality it was of disappointing quality and as a sofa the most uncomfortable I can recall ever trying out that s pretty bad As a bed it was decent Through the ordeal Emma s customer service was second to none thanks YASMINE and I am currently awaiting my refund to clear

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Mrs S Flynn

2 years ago

Great mattress but delivery experience awful

Delivery process was awful Took 6 weeks Comms poor and inaccurate Order had to be reprocessed to get mattress delivered However mattress is great and worth the pain

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Hayley

2 years ago

Customer service is fantastic so I can

Customer service is fantastic so I can not fault The mattress I purchased unfortunately makes my back and neck hurt

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Alison Price

2 years ago

Poor communications from the start

Poor communications from the start Missed delivery date and online agent could only give the date of soon did then arrive a week later Mattress was a next gen premium hybrid mattress - there was nothing premium about it Felt cheap quality and could feel the springs Very soft and gave both myself and my partner bad backs - however we still stuck it out for a month We requested a refund and Emma tried to convince us to keep it longer we persisted and got a return Return went smoothly - delivery men dragged it across the lawn so obviously just going in the bin which says a lot about Emma s quality if they aren t protecting it for recycling Refund did arrive within 4-5 working days Wouldn t recommend - poor quality product with disappointing customer service so would recommend going elsewhere

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Emma

2 years ago

The mattress is ok as an occasional

The mattress is ok as an occasional bed Not a full time one I slept in it and can feel the springs It s not great

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Claire

2 years ago

My emma mattress arrived with a rip in

My emma mattress arrived with a rip in it I reported this and was told to wait until the number of sleeps had been met for a new mattress to complain Not the best advice So I m left with a faulty mattress

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FANNY

2 years ago

My pillow was bang average at best

My pillow was bang average at best Back to my old pillow eye think

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Anna Blackwell

2 years ago

Good mattress but be wary of delay in delivery and smell

This is a good mattress and this is our second time buying from Emma because we really liked our experience the first time around and the quality of the mattress We did have quite a different experience however with a considerable delay before delivery This wouldn t be an issue if I had received more frequent updates or a realistic timescale but this didn t occur And the mattress smelled very strongly plasticy chemically for a good two weeks when in situ

Rated 3.57 out of 5 by 140 Happy Customers

Terrible service and zero customer service - avoid

Nice pillow shame about the cover

5 star customer service - 1 star sofa bed returned

Great mattress but delivery experience awful

Customer service is fantastic so I can

Poor communications from the start

The mattress is ok as an occasional

My emma mattress arrived with a rip in

My pillow was bang average at best

Good mattress but be wary of delay in delivery and smell

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