Euroxpressremovals Reviews

Name: Euroxpressremovals
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.05

EuroXpress Removals House Removals & Business Removals Company

All

euroxpressremovals.co.ukVisit Official Website

4.05

21 reviews

Good Rating

Based on authentic user experiences

Rated 4.05 out of 5 by 21 Happy Customers

customer

6732 reviews

N/A

10 months ago

They say in business and in life that

They say in business and in life that first impressions count Well let me say that our first impression of Matt who as director is the face of the company was very negative at best Having seen that our property was for sale we had a flyer posted through our door As we both realise that moving house can be a very stressful time we thought why not contact euroxpress to get a quote for moving Matt contacted me and we arranged for him to come and do a survey of my property on a Friday afternoon between 4 and 6pm in order to get a quote At 16 50 Matt called to say that he had been tied up on another job and wouldn t be available to come till much later that day As I had already made plans for that evening I had to say no and we arranged for him to come the following Monday again between 4 and 6pm I waited in on the Monday and finally received a call from Matt at 6 10 to say that once again he had been caught up on another job but that I was next on the list but again about another hour and half I said that I would be unavailable as I was going out at 7 so we agreed to do a video call where I would go room by room showing him the items to be taken So we did this which took about 10 minutes He was at pains to inform me that everything would be blanketed and strapped and what vans would be involved I also explained to him that we would be combining 2 houses and would that be a problem I also sent him images of what was coming from my partners house He said it was no problem At the end of the call he asked if I was computer literate which made me feel uneasy instead of asking whether he could send me the quote by email It confirmed to me that we would not be using this company for the move however cheap it was Before your reply consider this If you are a busy removals company as you appear to be through the 2 cancelled appointments then here are a couple of recommendations for you 1 Do not have your director out on removals on the day of moving if a survey has been booked Surely through your many years experience you have learnt that delays can occur during a move 2 Alternative to that employ someone solely responsible for doing surveys whether that be in person or by video call 3 NEVER assume anything Instead of asking if I was computer literate Matt could have asked if i wanted to receive the quote by email or through the post I understand why he asked the question as there are many of the older generation who are not altogether confident using technology Matt could definitely use some training in communication skills I hope you take these points on board but know that we won t be using your services or recommending you to friends and family Sorry if this seems harsh but this is the impression we were left with and as I said in my opening first impressions count

helen

6732 reviews

N/A

10 months ago

Unhelpful and rude

Mum used this company to move her out of her bungalow but had to store her possessions The MD convinced her to store her goods in his storage an hour and a half from where she was moving to for ease Mum has moved in with me as she has bad arthritis and my stepdad has Alzheimer s As we had a three month wait for our property to go through we naturally carried on paying for storage We asked for receipts from July to October never received one When it was finally time to get mums goods back I said I wanted to go and collect myself for ease of time pressure to get it all done in a day would have been a nightmare The MD was very reluctant to hand over the keys to the container refused until the last minute to even give me the address Finally I had to sign a disclaimer on the Morning of getting the keys For him to finally unlock the and he made a very quick exit out of there On opening the doors to the containers I understood why not one item was covered no blankets covering furniture clothes hung loose around the inside of the container stinking of damp boxes marked fragile squashed beyond belief and to top it all off two white sofas stood upended on the floor not wrapped or covered as promised filthy dirty with boot prints on them and a lawnmower stood on top Needless to say I was disgusted that a removal company would treat someone else s possessions with such blatant disregard or respect

Alex Page

6732 reviews

N/A

10 months ago

Aggressive and rude

We hadn t even finished moving out and the chap leading the removal team on behalf of our buyers had lowered his ramp down from the huge lorry into our front garden and begun to unload My wife and I had just returned from unloading some things returned to do the final bits and came back to this The chap who I refer to above the MD I believe was very aggressive in his manner explaining that as we had completed on the sale we no longer owned the property and had to get out He continued to tell us that he would charge us 75 per hour for every hour his team were waiting We wanted to clean the property for our buyers we understood legally that we had until 1pm - this was 11am Turns out they had another job to get to - so much for friendly polite service I would avoid

6732 reviews

N/A

10 months ago

Moved my 4 bed home

Moved my 4 bed home Robbed me Broke everything Boxed even the ketchup to charge me 10 per box x 60 boxesHowever left stereos unwrapped mirrors etcbroke all my furniture and called me 100 times to check if it was ok within the day of move when they know you re in a hurryThieves to the upmost Matthew is disgusting and will destroy your most precious items He will rob you and look you in the eye whilst doing itthieves DONT USE THEM WHATEVER THE COSTI am not a competitor so don t let him trick you I am a family woman who is still recovering from their disgusting firm and how they moved my home karma to Matthew is all we can hope for If you need my details to prove i am genuine then please reply and we can reach out directly I ll go that far to prove that I am not by any means a fake review including showing you their invoices My 8 year old son is a witness plus other family members who witnessed them chucking everything i owned into one corner in the kitchen They made sure to wrapp the ketchup and mustard herbs well though oh and someone should teach them about clothing rails Every item of clothing was chucked in boxes they charged me for Crushed and ruined all my clothes Avoid at all costs Response to their reply You are liars and you know what you did Sure you remember come on Btw you read wrongly it was you who called 100 times not me The length of your reply is testament to you guilt You are a disgusting person and you are a thief END of I counted boxes with tiny little plastic items wrapped up yet you forgot to wrap the stereo etc etc Unfortunately for you your greed doesn t win and we can thank webistes like this Hopefully now all the money you stole from me the 1 000s you did in damage you will lose in future business from being outed NOTE the only people who are suggesting FAKE reviews which he accussed me off and submitted after my review but THEN DELETED IT after my response and suddenly recalled my move are the people who are writing them i e this firm Hence why after every bad review suddenly a good one is done straight after Perhaps this firm wants to fight me in court or perhaps they ll do the right thing and pay me for damages