Extra Reviews

Extra | Build Your Credit With A Debit Card

extra.app
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

The first problem had to do with the app

The first problem had to do with them changing the app and now it does not work on my phone and I would have to upgrade to be able to use it The second issue was my card was stolen and while I got the replacement card there was a glitch in the app and I couldn t get it activated this took over 2 months to straighten out So far the overall experience has been miserable
M

It would be nice to see actual

It would be nice to see actual purchases made instead of a bundle of purchases When I go to my bank statements it shows just extra and the total spent I don t like that and I m sure others don t either
A

Overall experience

Overall experience The folks providing the service the concierge team members themselves are doing amazing They always answer questions fully and go even deeper into problems to find the best possible solutions The app itself however and the security behind it aren t doing so hot Many who I ve talked with myself included who use the card experience false security claims at least a couple times a month Stating there are insufficient funds or unable to process the chargeback or incapability with an account even though there is no issue outside of extra Some things need to be adjusted from the inside to help customers
M

The card declines randomly even when

The card declines randomly even when there are plenty available funds showing I ve called in to ask why it declines only to be told that there is an issue using the card at the vendor which in this case was Amazon Really doesn t help my credit score at all either
L

No gift cards

So when I first joined extra I did it for 2 reasons Yeah boosting my credit score is nice but the real reason I m paying 12 a month for this is because you can redeem your EXTRA points for actual gift cards So if you earn 25 worth of points in the month you just made 12 profit At least that s how it used to work I ve been promised for months that the gift cards would be back but nothing yet
C

I no longer see value in utilizing this

I no longer see value in utilizing this card with such a lack of quality rewards After omitting gift card redemption the value of account with Extra has took a turn for the worst I ve inquired about these deficiencies in the past and the very millennial driven approach to things has caused more disgruntling emotions this speaking as a millennial as well I referred multiple friends and family that have acquired memberships with Extra and I m sort of embarrassed that I did I know it sounds harsh but unless something changes I don t believe I ll be renewing my membership either
T

Revisit you business plan and tighten

Revisit you business plan and tighten up the 1 to 3 business day deduction and keep better track of transactions such us refunds and charges Better due diligence Free advice priceless worth
H

First of all you never raise a person s

First of all you never raise a person s limit no matter how long they been with you and always kept up to date second I have several times swiped my card for a purchase and it eclipses saying it s over my limit I go right into my account and the amount Raj it says WA over my limit was way under what 8t said there are many issues here and the customer service is sub par they hear your complaints but they don t actually listen
K

Every time I ve tried to use the

Every time I ve tried to use the feature I never have enough funds available even though my bank says I do Also several times that I ve tried to use my card I get denied even when I do have enough funds available If I can t use the service then I will cancel the service
H

It was a rough start to my

It was a rough start to my subscription I spend a lot and loved to see my spending limit increase But my notification from Extra said one thing and I come to see on the App it s self it was lower than that Through 2 maybe 3 Months it was changing on me and it was very inconvenient Was really close to just cancelling it all Customer service was no help It really felt Unprofessional and I gave up trying to fix it Just glad now I m at a good spending limit

About Extra

Extra is the first debit card that builds credit and earns debit card points. No interest rates. No credit checks.

United States

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