Ezytrac Reviews

Stopped responding to emails once I d began paying rent Haven t informed me about any remedial work and ended up with tradesmen turning up while I m away at work

As a Property Management Agency Ezytrac are incredibly weak Of the few things that they actually did they did badly and unprofessionally We rented a property that was managed by them for roughly 4 years During this period we only asked them to do one single thing and that was to fix a smoke alarm The alarm was of a type that had a battery as well as mains connection and in our case it was the mains connection that failed I contacted EZYTrac as my understanding is and I believe to be correct that this is exactly the kind of thing they are supposed to sort out They didn t they said it was the responsiblity of the development company and passed me their contact details essentially expecting me to do their work The developers in turn refused to take responsibility and asked me to contact another third party This third party also refused to take responsibility I contacted EZYTrac and firstly complained that they d expected me to do all this what exactly are property managers supposed to be doing and insisted that they do something about it They did nothing The smoke alarm was left broken for the rest of our tennancy We relied on a couple of other smoke alarms but in a post-Grenfell world I found this to be rather disturbing and dissapointing At the end of the tennancy EZYTrac sent me the deductions from the deposit Some of the cost items were ridiculous including one that was for A BROKEN SMOKE ALARM We contested this and some of the other charges e g 15 for a leaving a new toilet roll in the bathroom Weeks went by and further emails resulted in EZYTrac saying they were taking it to arbitration More weeks went by and when we approached them again they said it was our duty to keep tags on them EZYTrac and that we should have nagged them to take this further very unprofessional We realised at this point that their staff are underqualified and undertrained Again we waited for some action from them and nothing happened We had to go directly to the adjuticators and create the case ourselves It ended up being over 3 months after the tenancy had ended while the money was sitting at the TDS account so neither us nor EZYTrac nor the landlords saw any of the deposit Throughout our communications with EZYTrac it was clear they were disorganised Other examples include sending us fairly alarming late payment demands even though we d paid consistently on time every month sending emails to the wrong people either intentionally avoiding our calls or just not having enough staff to answer the phone not able to find emails- all things I would consider basic admin If I were a landlord using EZYTrac to manage my property I would ask what service I m paying for exactly as it didn t seem like they provided any value to either tenant or landlord

Want to compliment Belle for being very helpful and having a quick turnaround on the matters that crop up Keep it up Soo Ping Chow

My daughters washer dryer stopped working 7 weeks ago It s finally been replaced this week It s ridiculous how long it s taken to sort the problem with emails going missing and incorrect mobile numbers my daughter gave them her new number when she changed phones In the end mum me had to intervene Thank god Jonathon Metcalfe one of the maintenance managers got the ball rolling and finally got it sorted for us It was good that I could talk to him directly and if Hannah has any future issues she will ring him

Response from staff was quick but unfortunately didn t get what was asked This was because the company not longer consolidate income and expenditure for client tax purposes For this I am disappointed

Difficult to get hold of especially by phone Manages 7 properties for me they try hard but tenants say they can be slow to act Stronger in areas where they work closely with letting agents on the ground and have other properties there Contractors are not the cheapest

My interaction with Florence was great She was polite and ready to help I felt my point of view was considered

I had made an overpayment of my rent after letting them know they looked into it to confirm and payed the moneys back into my account

The renewal process was smooth I worked with Florence who provided excellent service in maintaining my renewal rates

I was in a critical Situation with Ezytrac staff and Sab Associate Director of Ezytrac has helped me to sort out the situation tactically Appreciate Sab