Fish-bros Reviews

Nissan Vehicle had total failure due to Ad-blue Sensor and required software update although under warranty - Still charged to rectify the problem We also explained to the garage another problem with Radar warnings showing which caused a steering concern collected the vehicle to be told that he couldn t remember this detail when the vehicle was dropped off and the garage was extremely busy hence the reason this work not done Silly me - That explains it I actually called the garage on Saturday 14th for an update and reminded them of this problem Garage had the vehicle for more than a week Won t go back and would not recommend Customer service poor

The Fish Bros VW service department in Swindon is an absolute shambles We purchased a new van and new campervan from Fish Bros sales and whenever we have had a service recall work warranty work we have taken them to their service department But every time there is no care at all they don t give you any idea of how long things will take they have missed things off the recalls and off the services they never let you know what has been carried out It wasn t apparent at first but has been highlighted since visiting another VW registered garage who have flagged a number of issues with work carried out by Fish Bros Swindon As an example we dropped our campervan off on Wednesday a 38 mile round trip for them to put right a recall issue that they had bodged and no other VW garage will now touch Only to find on picking it up today another 38 mile round trip that they have carried out the exact same bodge job that they did before What an absolute waste of my time and money and my co-driver s time and money

Terrible experience at Fish Bros with Anthony Bought Lexus NX online Incredibly inefficient buying process repeated selling tactics for additional services despite declining them refusal to provide proper documentation Incorrect invoices that need adjusting generally unwelcoming attitude No explanation of the process repeatedly asking for already provided information for registration details No assurance of the state of the car relying only on the brand reliability Delivered not to our address but a number of streets away driver insisted to be driven to a nearby station despite being told it was a 5 minute walk No handover of the vehicle still awaiting full documentation Anthony also begged us to give Lexus a 9 10 review no chance of that to avoid their business being investigated which is very clearly untrue We will be escalating this further They are very fortunate that the car has a good enough track record and the price is okay

Since they opened the multi brand service centre customer service has gone through the floor The staff keep leaving and you end up in a holding pattern of processes until the next person leaves Called up to be told that I may just have to wait indefinitely as the issue has been ongoing for some time despite having an email to arrange for it to be booked in completed in November Avoid all Fish Brothers branches like the plague their service is non existent

Parts dept rudest person I have ever come across I made an enquiry about a replacement headlight and was given a price I emailed back and received nothing Phoned to be told the person I was dealing with was on annual leave I tried ringing today and spoke to someone who didn t introduce himself He said there person had only returned today to be fair I joked I m not fair He then said he didn t want to talk to me and put the phones down Richard Fish will be getting a letter of complaint

Don t take your gold there I was offered 2457 went elsewhere and got offered 3800- and 4000 which I accepted genuine excperience in Romford

Bought a new Renault 3 years ago from Fish Bros Swindon and told if i had it serviced with them i would get free breakdown cover with the RAC I had the third service in November and asked the person on the service desk if i was still covered by the RAC breakdown The reply was YES your are That was fine until today i needed help and the RAC had no knowledge of my car I have been driving for 5 months with no cover I was told a lie by the service people Don t trust anyone from Fish Bros Get it in writing

Fish Brothers run the online business Toyota Direct Parts a co uk domain of the same name The site allowed me to search for a part that goes on my car After placing the order I was contacted to collect a registration number and then informed that the 4 part will not fit I require a 100 assembly instead When I said I was not interested in the upgrade order TDP-1815 was cancelled and refunded Meanwhile I found another online vendor happy to sell me the 4 part It fits the car

For the second year running I had tried to arrange an MOT for my Kia to find there was no availability at Fish Brothers This was despite having given them more than one months notice on both occasions No wait time slots no courtesy car option

Just had my Toyota Prius serviced and MOT the service carried out was okay but last year I had a Full Service with MOT and this service was only an intermediate but cost an extra 4 86 the collection from my home was okay but I was disappointed that on return the car had not been cleaned and was just as dirty as it left Also I noted that on the Invoice that the car failed the HHC test but this information was not passed to me or what I need to do