Francislouis Reviews

Steer Clear

If you re a student looking for accommodation steer clear of Francis Louis Lettings Agency This company is the epitome of everything wrong with the rental market preying on vulnerable students with their unethical practices and blatant disregard for tenants rights From the moment you step into their office you re greeted by staff who seem to have made it their life s mission to be as unhelpful and rude as possible Their customer service is non-existent replaced instead by a toxic mix of apathy and contempt for the very people they re supposed to serve But the real horror show begins when you re unfortunate enough to rent through them Francis Louis works with landlords who apparently believe that legal and moral obligations are mere suggestions These property owners will stop at nothing to rob you of your hard-earned deposit using every trick in the book legal or not to line their pockets When issues inevitably arise don t expect any support from Francis Louis Their idea of conflict resolution is to send a curt dismissive email washing their hands of any responsibility They ll shamelessly direct you to the Deposit Protection Scheme DPS hoping you ll be too intimidated to pursue the matter further The sheer audacity of this agency and their landlords is staggering As if the exorbitant student rents weren t enough they have the gall to try and squeeze every last penny from you through dubious deposit deductions It s a disgusting display of greed that shows just how little they care about the financial pressures facing students today While we eventually reclaimed our deposit through the DPS the stress and frustration caused by Francis Louis s unprofessional conduct were entirely unnecessary Their actions reveal a company that prioritizes profit over people ethics be damned In conclusion Francis Louis Lettings Agency is a disgrace to the industry They exploit students enable unscrupulous landlords and contribute to the housing crisis facing young people today Save yourself the headache stress and potential financial loss avoid this agency like the plague You ll thank yourself later

Absolute shambles

We wasted our time driving for 5 hrs to view a flat that had already been let 2 days earlier prior to Francis Louis agreeing to view What a poorly organised shower

The biggest mistake I made was to not

The biggest mistake I made was to not listen to advice from friends to never ever use Francis Louis or I would regret it They are one of the most unprofessional companies I have ever come across I had an offer accepted on a property and managed to secure an excellent mortgage rate I missed this rate because the property did not have a current EPC and I had to wait 2 weeks before they provided the mortgage company with one They let out and advertise properties without an EPC which is illegal This was the first of many things that went wrong In my purchase and I ultimately had to pull out because of their incompetence consequently losing a lot of money Adam is the person who drives this incompetence and unprofessionalism He is rude and morally inept Unfortunately I found out the hard way and should have listened to the word around town that this company should be avoided at all costs BEWARE

Terrible experience from start to finish

I would not recommend this business in any shape or form Sales advisors gave very misleading information on a property and this behaviour continued through the transaction Details were passed to a 3rd party without our permission We should have listened to the many warnings about this agent

Leave them when you can

Unprofessional and entitled they never solve any problems yet housing conditions are far worse than advertised They don t seem to care about their reputation or image It s an absolute nightmare I d recommend saving yourself the hassle and skipping this company

I don t even want to leave one star

I don t even want to leave one star Adam is unprofessional and at best a con artist Trying to keep students deposits not engaging in any communication to reconcile grievances No evidence supplied for trying to retain deposits Downright rude and self entitled Avoid this company at all costs

Everything wrong

Everything wrong Horrible experience Expensive student rents dirty houses no client service they will do as much as possible to keep your deposits and charge you for their mistakes

If you are a tenant avoid this agency

I wish we d read these reviews before renting through Francis Louis We rented through them but were not allowed to physically view the flat On arrival flat was filthy the roof leaked smelt of damp fitted with inadequate broken furniture The loo in the shared bathroom was out of action for over 6 weeks and was left in a disgusting state by the plumbers Francis Louis were totally unresponsive aggressive almost bullying in their correspondence with the tenants The landlord attempted to keep almost two thirds of the deposit threatening to keep more if we didn t settle with him We went through the deposit mediators and got almost all of it back as the landlord s claims were unsubstantiated and without evidence Francis Louis must have been aware of this but they still pushed the landlord s claims Avoid