Customers praise Fubo's customer service, with many reviews highlighting helpful, knowledgeable, and empathetic agents who resolve issues quickly. Multiple users also appreciate the channel selection, especially for sports, and the free trial experience. Conversely, common complaints include poor streaming quality, buffering, and technical issues, as well as dissatisfaction with pricing, billing, and cancellation policies. Some users also report problems with the app interface and navigation.
- Helpful customer service
- Great channel selection
- Quick issue resolution
- Free trial benefits
- Poor streaming quality
- Expensive pricing
- Billing issues
- Difficult cancellation
Last updated 6 days ago
Quick
When I was able to speak to a person
I was able to fix most of my issue over
Rick is a genious Mila is an angel
I had an account issue but the customer
Xochitl was extremely helpful and kind
Fubo Customer Service
Fubo customer service was very helpful
Very helpful agent was able to listen
About Fubo
Fubo: A Comprehensive Streaming Service for Live Sports and Entertainment
Fubo is a leading live TV streaming platform, primarily recognized for its extensive and robust sports-centric offerings. The service positions itself as a cable alternative, delivering a wide array of live channels, on-demand content, and innovative features directly to subscribers over the internet. At its core, Fubo.tv caters to sports enthusiasts but has strategically expanded to become a full-fledged entertainment hub for the entire household.
Core Offering: Live Sports Coverage
The primary draw of Fubo is its unparalleled coverage of live sporting events. Subscribers gain access to a vast selection of national and regional sports networks. This typically includes channels like ESPN, FS1, NBC Sports, NFL Network, NBA TV, and beIN SPORTS. A significant differentiator is Fubo's strong emphasis on soccer, offering leagues such as the Premier League, UEFA Champions League, LaLiga, and Ligue 1. Furthermore, the service provides extensive coverage of football, basketball, baseball, hockey, golf, and more through its various channel packages and add-ons.
Beyond Sports: Entertainment and News
While sports are its hallmark, Fubo offers a comprehensive channel lineup that extends far beyond the playing field. Subscribers can enjoy popular entertainment networks like AMC, FX, Bravo, and MTV. The service also includes major news channels such as CNN, Fox News, and MSNBC, alongside family-friendly options and lifestyle programming. This diverse content library ensures that there is something for every viewer, making it a viable primary television service.
Key Features and User Experience
Fubo enhances the viewing experience with several notable features:
- Cloud DVR:The service includes a generous cloud DVR storage allowance, allowing users to record their favorite shows, games, and movies to watch later without constraints of a traditional set-top box.
- Simultaneous Streams:Multiple users can watch on different devices at the same time, depending on the subscription plan chosen.
- 4K Streaming:Fubo offers select content in 4K resolution, providing high-quality viewing for compatible devices and televisions.
- User-Friendly Interface:The platform is designed for easy navigation across various devices, including smart TVs, streaming sticks, gaming consoles, mobile phones, and web browsers.
Subscription Structure and Add-Ons
Fubo operates on a tiered subscription model. Its base plan, often called the Pro plan, includes a core channel lineup with sports, news, and entertainment. From there, users can customize their experience with premium add-on packages. These add-ons may include:
- Additional sports packages (e.g., for international soccer or motorsports).
- Premium movie channels like SHOWTIME and STARZ.
- Extra cloud DVR space or more simultaneous streams.
This modular approach allows customers to tailor the service to their specific interests and household needs.
Device Compatibility and Accessibility
Fubo is widely accessible, supporting a vast ecosystem of devices. Viewers can watch on Apple TV, Amazon Fire TV, Roku, Android TV, smart TVs from Samsung, LG, and others, as well as on iOS and Android mobile devices. This flexibility ensures subscribers can enjoy their content at home or on the go.
In summary, Fubo.tv is a dynamic and feature-rich streaming service that successfully merges deep live sports coverage with broad entertainment and news programming. Its focus on sports, combined with a competitive channel lineup, robust DVR, and multi-platform support, makes it a compelling choice for cord-cutters seeking a comprehensive live TV solution, especially for avid sports fans.