Fusionfurniturestore Reviews

Delivery within timescale and good communication from delivery company The media unit is absolutely beautiful So happy with it Solid chunky loads of storage Lovely range Highly recommend

The dealing I ve had with Fusion has been friendly professional and positive Staff is knowledgeable and trustworthy Items delivered sooner than anticipated 10 10 Fusion

Very good service Desk was ordered as a back order so took several weeks to come But I was aware of this Good communication with sales Many Thanks

I ordered garden furniture in march and was told a delivery date of end of may end of may came and went contacted the company and was told end of june again end of june came and went contacted the company again and low and behold told end of july which is now approaching fast and have had no communication with this company i am starting to feel this is a scam so frustrated

I preordered a 800 garden furniture set which was due in on the 15th March The website informed me that someone would be in touch shortly after to arrange delivery No one contacted me Anytime I called I was told the office was closed Web chat was most unhelpful Eventually I was able to get an estimated date of arrival into the country but still had to chase that up After complaining I received 2 calls on the 23rd - 1 to apologise and another to tell me that the furniture was at the warehouse and that I would be contacted within the next day to arrange delivery as a priority due to the companies lack of communication It was no surprise when I was not contacted Now I can t get through on the phone and we chat advise me that I will be phoned within 10 working days Which is what they keep saying Shocking communication and customer service from this company and still no garden furniture or idea when if it will get delivered Update 2 04 21Still no idea of delivery date Keep getting told that I ll be contacted to arrange delivery and it never happens The company keep blaming the courier but they should be sorting it out Update 2 we were finally given a delivery date on the 6th - it was supposed to be delivered today I wasn t surprised when I received a phone call this morning to tell me that they have messed up the delivery and can t deliver anymore I ve taken a day off work to be home and bow it s not even going to be delivered They ve said they will deliver tomorrow but I am not holding my breath I will be claiming for a full refund very soon Eventually I received my furniture 150 out of pocket for the 2 days off work I ended up having to take to actually receive the delivery I spoke to the company on multiple occasions I ve been offered 20 off my next shop no thanks a rattan cleaning kit no thank you and eventually a patio heater which I was then told was out of stock A few weeks ago I randomly received the rattan cleaning kit which I declined I m guessing that they are keen for me to take down my review

My personal experience with Fusion Furniture Store has possibly been the worst I have had in over twenty years of buying online The nightmare started in May when I purchased a corner rattan set After waiting over two weeks I phoned to chase up my order only to be told that the set had since gone of out stock Whilst disappointed I then ordered an alternative set different colour Having waited another two weeks for delivery this set was sent out with incorrect parts Lots of back and forwards with photos and explanations and subsequently being informed that this set was also now out of stock I arranged for a new third set completely different colour design to be delivered today and for the same courier to collect the old set at the same time Despite having been without a usable set for over 2 months I thought great I m finally getting there - or so I thought 30 mins before my allocated delivery slot I get a text to say that the van wasn t loaded with my order as the supplier had not delivered it in time Worst still the courier then turned up to collect the incomplete set only to tell me that their van was full bearing in mind that I was reassured by Fusion that the courier had been advised that it was a garden furniture set - i e not small From start to finish my order has been plagued with difficulties - I guess that s what happens when you order with a company only for them to order from someone else who then chooses to use a courier company renound for being unreliable I will never order from Fusion again and would certainly encourage anyone else to buy directly rather than find yourselves stuck between several parties The original order cost me just over 1k - so I am continuing to pay for something that is not fit for the purpose intended even 3 months later

I left a 3 star review on here after placing an order for a blanket box on 2nd April The website said it was in stock at the time I placed the order when infact it wasn t I heard nothing from the company for 7-10 days so I got in touch with them They told me the item was out of stock and due in on 20th May It s now the 28th May and I still don t have my blanket box It s unfair that this timescale was not as advertised and I could have found an alternative from somewhere else 2 months beforehand had I have been given the correct information The company were very desperate for me to remove my honest feed back off here but I refused I would suggest using a well known and reputable company What a waste of time

It seems it might be a scam We also ordered some rattan furniture for the garden however we have paid in full on the 23rd of March Over 1000 only to be told a month later that the delivery was to be delayed and would now be delivered in May End of May we get an email saying delayed till end of June They are still advertising our items as in stock on their website so I m thinking that I ve been had over Have called messaged emailed No further responses from Sam Hussein Don t waste your money

I ordered 2k worth of garden furniture in March to be delivered on Apr 21 via Fusion Furniture Store I received an email etc that they will get in touch with the delivery dates when it gets closer to the delivery time Came April and I have not received any update I got in touch with them asking for an update they are apparently linked to Oak Furniture House somehow I was told there are no products there will be no delivery no nothing I looked at their website and every item that states available are also not available I am asking for a refund but I have already filled in a credit application and paid the deposit This has ruined my credit score and getting a refund from the credit company would take at least 2 weeks so I cannot order my furniture for another 2 weeks I have lost a month due to their imbecility and they would have happily ignored me if I have not gotten in touch with them What a joke

I put a bad review on here a couple of weeks ago because this company took my money for goods that I still have not received They also put in their reply I had been updated at all times the only time I was told about delay was when I phoned them After my review I was contacted by a individual who said he was company director and would sort the issue out I was told my furniture would be here this week and he would phone me Monday to confirm Well Monday has gone and no phone call I took my review off because I thought the issue had been dealt with Now I will be contacting my credit card company to request a refund and will not be taking my review down That is all the so called company director was concerned about because it could damage his reputation Steer clear not trustworthy