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Gigsberg Reviews

Live Event Tickets Marketplace - Gigsberg - Gigsberg

3.55
143 reviews
Great Rating
Based on 143 user experiences

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AI Review Summary Based on 143 reviews

Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.

What customers love
  • Excellent customer service
  • Fast response time
  • Smooth ticket transfer
  • User-friendly website
  • Ticket guarantee
Common concerns
  • Overpriced tickets
  • Delayed delivery
  • Fraudulent tickets
  • Poor refund policy
  • Limited seat selection

Last updated 3 months ago

F

Tickets are a fake invalid

Bought tickets for bruce springsteen concert for barcelona apr 2023Showed up at the gate and when code was scanned tickets were deemed invalidI was told happens all the time And when we went to ticket office there were another 40-50 people with similar experienceWill never buy here again Fortunately Gigsberg refunded the full amount with relative ease
L

Category 2 Category 3 with restricted view seating

The concert was amazing While I did receive tickets I paid for Category 2 seats but my neighbor s ticket marked as Category 3 with restricted view seating was for the same seat and cost much less on the official website I wish I had been seated in an actual Category 2 seat closer to the stage as promised when I bought the tickets
D

The tickets were legit and real but poor communication

The tickets were in fact real and legit however they arrived last minute and caused a certain amount of anxiety and uncertainty and made me question if I was being scammed A few days before the concert I got an email saying that the tickets I have paid for are no longer available due to unforseen circumstances and was asked if alternative tickets would suffice instead I declined and replied that I paid for certain tickets and if they can t be supplied then I would like to enquire about a refund An hour later I received another generic email with another offer with different tickets yet again and I forwarded the previous email explaining that I would wish to enquire for a refund as the tickets I paid for were no longer available I was then informed that my email was understood and someone from a different department will be in touch with me I was under the impression that no tickets would be supplied and I was being scammed told my father to cancel his day off work as the concert is a no go Days go by and I was under the impression the refund will be processed soon I ve luckily had no plans for the day of when the concert would take place and to my surprise I received completely different tickets from the ones I paid for and different from the two others that I was offered as alternatives in the prior days I thought I d try my luck as it was all legitimate via the AXS app and the ticket has worked Shame my father could no longer come all could have been avoided with proper communication and adequate re-assurance oh and not to mention the hefty price tag expensive for a single ticket but cheaper than what I ve seen on other rival platforms
T

Use at your own risk o

Gigsberg a re seller of the tickets It does not matter when you purchase your tickets you won t get them until several days till the show Even then there is not gatantee that they will ensure that you get your tickets transfer to your name I purchased Taylor Swoft tickets for Warsaw s shoes in July 2023 and got them on on aprox 4 days before the concert When we finally got our tickets they appear to be correct with our names on them Not until we got to venue and out tickets were scanned we realized that our names were photo shopped on the tickets We were lucky that the venue allowed us to pay extra fee for the name change and we got in and actually got to see the concert The anxiety that that the whole wait a year for our tickets deal and then dealing with photoshopped names is not worth all the extra money you pay for re seller services and quadruple price of the tickets If you use Gigsbetg do it for your own risk As for me I never will use this company again
L

No tickets so far

So far I brought two tickets 3 month ago and concert is next month Up till now I haven t received any tickets Only replies that as soon as they will receive it the will pass it to me Really They have like 200pouns and no tickets So they can work with my money and my tickets for over 4 months Is that even legal What if we get ill we will not get any chance to sell it I m flying over to London from cz to this concert And if I don t get tickets than I looses on flights as well About the over priced to official website I don t have to talk about Only reliase this after the buy
M

Stressful process

In the end it was fine but it was quite uncomfortable receiving tickets on the same day as the event - waited for months after paying - and then it was a bit complicated to have the tickets transferred to me on ticketmaster In our case we were travelling to attend the event Melanie Martinez concert in Birmingham UK and weren t sure if we would have the tickets until we were almost in Birmingham
J

No sign of tickets 2 weeks before the concert

Hi I ve booked a ticket for David Gilmour for Rome Circa Massimo for October 3rd I spent 360 euros on the ticket and will be travelling all the way from Mumbai India There have been no sign of the ticket or any communication from gigsberg Waiting till the day of the the concert for the ticket is a very stressful experience as a lot of money is going into this trip If anyone from gigsberg is seeing this can I please get my tickets in my mail asap
D

I ve recently bought a ticket from Gigsberg

I ve recently bought a ticket from Gigsberg however I have done some investigating and I ve found that the seat number does not match the area that I am allocated to be in Could you help me it says 25 on my ticket on the Gigsberg website but the area 528 only goes from 31-60Does this mean the ticket is fake
I

I want to apologise about my opinion

I want to apologise about my opinion about Gigsberg in my last commentary Finally they refund my money of the tickets for Justin Bieber concert in Barcelona on 25th genuary 2023 but i haven t see the refund in my account It s true that they took a long time to do it but in the end they have fulfilled their responsibility So thank you very much to Gigsberg but next time please don t take 1 year and 4 months to refund
S

Tickets not arrived even after a month

I bought four tickets for the Diljit Concert in Amsterdam over a month ago and I m extremely disappointed with the experience The concert is just days away yet I still don t have my tickets Despite multiple emails customer service only gives vague reassurances that the tickets will arrive before the event This last-minute ticket delivery is causing a lot of unnecessary stress Why can t they just send the tickets sooner considering we paid in full upfront This kind of service is unacceptable and I m seriously concerned about whether I ll even receive my tickets in time Update received my tickets on 7 October for the concert on 11 October so all good

About Gigsberg

Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.

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