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Gigsberg Reviews

Live Event Tickets Marketplace - Gigsberg - Gigsberg

3.55
143 reviews
Great Rating
Based on 143 user experiences

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AI Review Summary Based on 143 reviews

Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.

What customers love
  • Excellent customer service
  • Fast response time
  • Smooth ticket transfer
  • User-friendly website
  • Ticket guarantee
Common concerns
  • Overpriced tickets
  • Delayed delivery
  • Fraudulent tickets
  • Poor refund policy
  • Limited seat selection

Last updated 3 months ago

M

Everything was fine

Everything was fine I remove one star for having received the tickets just the night before the event not having any previous experience before with the platform we were scared not to get them in time which generated a bit of useless stress but for all the rest everything was great
K

would definitely use again

I was very hesitant at first but my tickets arrived almost a week before the event i was going to i had some issues my fault for not looking through my emails properly and david from customer service was fantastic however missing one star as i used the live chat and they seemed very rude
L

I need to wait fot tickets for 7

I need to wait fot tickets for 7 months after payment I was a little worried if I would even get them and in time Finally recieved one day before concert Korn zenith munich
I

Better than most

Able to access tickets to see the band at fairly short notice where other vendors had no little stock for affordable prices Mark-up was a little high I felt but not as bad as others Communication re ticket availability was good and tickets received in adequate time to print if I had been travelling to the venue from a distance
E

You can trust

I had a really nice concert experience I bought tickets for the Travis Scott concert in Nice from Gigsberg a month in advance My ticket arrived in its original form without any problems But I had to wait until the last day for the ticket to arrive This process is stressful and prevents you from making plans However I entered the concert with an original ticket and there were no problems They respond very quickly via WhatsApp you can ask anything you want I wish you well Gigsberg family Ger ekten ok g zel bir konser deneyimi ge irdim Ben Nice teki Travis Scott konseri i in 1 ay ncesinden Gigsberg zerinden bilet alm t m Biletim sorunsuz bir ekilde orijinal haliyle elime ula t Fakat biletin gelmesi i in son g ne kadar beklemek zorunda kald m Bu s re stresli ge iyor ve plan yapman z engelliyor Ama yinede sonucunda orijinal bir biletle konsere girdim ve bir s k nt kmad WhatsApp zerinden ok h zl bir ekilde d n sa l yorlar istedi iniz her eyi sorabilirsiniz yi al malar dilerim Gigsberg ailesi
M

It worked but could be more transparent

I got the tickets as promised Bruce Springsteen in Helsinki 2024 Why I m not giving 5 stars I only got the tickets a couple of days before the event so if I didn t live in the event city it would have felt like a risk to book travels and accommodation I didn t like the way the prices were communicated I get that there is a notable commission to be paid for the service However in addition to this the ticket price I paid was about 2x compared to the actual ticket price I d appreciate that all the extra costs were communicated transparently
C

Good overall experience Taylor Swift Eras Warsaw ticket

I bought a ticket for the Eras Tour in Warsaw with Gigsberg The ticket was send to me the next day and everything worked fine at the event I had to go to a clearance point because my name was not the same as on the ticket virtually my name was printed on the ticket and had to pay 11 for this service In Warsaw - but apart from this everything worked out fine I would recommend doing some research before for the future concerts to see what happens if the name doesn t match The prices and fees are very high - that s the only negative part about Gigsberg - however this didn t come as a surprise and I was willing to pay the price
P

Decent service

Ticket arrived only a couple days before but did get a discount code reduced the cost slightly albeit still a 100 price increase Was worried the ticket may not work on the day but worked fine and had a great time Avril Lavigne and simple plan excellent
E

A positive experience but a peculiar

A positive experience but a peculiar one After purchasing the tickets I didn t receive a confirmation email the money had left my account After a few days I contacted the team to enquire I had a very speedy response explaining the tickets would be sent to me a week or so before the event Indeed about 10 days prior I recieved an email asking me to download the Ticketmaster App in order to receive the tickets I was contacted by the team numerous times including via whatsapp to ensure I had received the tickets without difficulty Friendly helpful customer service My only recommendation would be to send customers a confirmation email at point of purchase
C

Gigsberg Eras Tour tickets

I bought Taylor Swift tickets from Gigsberg in January for the Dublin N1 concert Tickets were transfered to me on time and no hassle or any problems with getting them Only downside to Gigsberg is that they charge a horrendous fee on top of the already expensive tickets We paid 900 for each ticket and another 500 just fee on top of them But happy to have been at the Eras Tour and worth every cent

About Gigsberg

Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.

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