Haru Reviews

Haru

haru.co.uk
3.70
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.70 out of 5 by 126 Happy Customers

47.6%
15.9%
11.1%
9.5%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Haru receives predominantly positive feedback for customer service, quick delivery, and quality items, though some orders face delays or inconsistencies. Many reviews highlight excellent service, fast dispatch, and genuine products, while a subset reports poor communication, wrong items, or slow delivery. Overall, users appreciate the platform’s reliability and ethical approach, with selective frustrations around logistics and accuracy.

What customers love
  • Genuine products
  • Easy returns
Common concerns
  • Wrong items
  • Low prices
  • Missing items

Last updated 1 week ago

G

Outstanding Customer Service

Customer Services at Responsible are outstanding I ve purchased a few items recently and had some issues mainly shipping which was out of their control however the quick responses despite it being just one person and overloaded with Christmas orders personal service and additional help were absolutely brilliant I wouldn t hesitate to source my kids streetwear from Responsible US again and again Sizes were a bit hit miss on a couple of items but I think that depends if people have put them through tumble driers
T

A very good company to use

Having bought and sold with Responsible all have been very good experiences Buying is easy returns are easy selling is easy Selling Use the online web form Get an offer on whatsup within 24 hours Say yes use the link for the postage label get it printed put it your package put it in Evri post and wait Once arrived at Responsible they will look the items over Then the payment is made fast within 24 hours way less in my experience payment was made within a couple of hours Each item is paid for separately Offers to buy can be on the smaller side but if you want a quick injection of cash and not have to deal with ebayers or depoppers and their massive fees it is perfect
J

Best service of its kind

Incredible service offered by this business Great customer service super responsive to messages and very easy to use Highly recommended as they truly do pay a fair price for clothes and are starting to build up some great weekly drops
S

Amazing and stress-free Buy Back seller experience

I had such an amazing and hassle-free Buy Back experience recently with Responsible Fashion Selling my items to them was so easy from start to finish and the team was very responsive and helpful so communication regarding anything I wanted to ask was top tier and quick Shipping my items to them was a breeze as they provided a free shipping label once I accepted their good price offer and sold my items to them And just today I promptly received my payments I can t recommend this platform enough Go on and try it today
S

Great

Was a bit weary about ordering something that s been worn already but thought I d give it a go as it s 14 days refund if you don t like it but quality exceeded expectations Would definitely buy again
M

Absolutely Perfect

Everything about this purchase was fantastic shipping within 2 hours of order and arrived 2 days later The jumper I bought was brand new by white stuff winter themed with all labels and packaging and it is absolutely gorgeous I am thrilled and impressed many thanks indeed
R

A lot easier than selling yourself

I used this app to clear out my wardrobe Had a load of items that I was planning to sell on Vinted depop but never found the time It was quick easy with Haru Probably could have made a bit more money selling myself but was happy to take their offer to save time listing the products dealing with buyers and multiple trips to the post office and also just to get the cash fast as opposed to waiting for the items to sell Will 100 use it again Got paid out as soon as they received my items
A

Impeccable

I bought a really unique piece for an affordable price on Haru Super fast shipping to France without customs taxes packaging customer service 10 10 I strongly recommend My best choice for thrifting better than other overpriced second hand clothing websites or shops
S

5 service and so quick

Sent 2 large parcels one arrived on time the other Evri decided to delay for a bit Despite my worry Haru were in constant contact with me and had it resolved Defo will be searching out more bits to send to them
D

Interesting experience with Haru

Interesting experience with Haru 2 parcels went missing due to Evri not Haru Haru customer services Naomi absolutely first class kept me updated the whole way ensured items were paid out took responsibility for raising issue with Evri and just very keen to ensure a positive resolution

About Haru

Clothes In. Cash Out. Haru is the quickest way to sell your clothes for cash. Download the app today!

United States

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