AI Review Summary
Based on 126 reviews
Haru receives predominantly positive feedback for customer service, quick delivery, and quality items, though some orders face delays or inconsistencies. Many reviews highlight excellent service, fast dispatch, and genuine products, while a subset reports poor communication, wrong items, or slow delivery. Overall, users appreciate the platform’s reliability and ethical approach, with selective frustrations around logistics and accuracy.
What customers love
- Genuine products
- Easy returns
Common concerns
- Wrong items
- Low prices
- Missing items
Last updated 1 week ago
P
Phillip Jones
Bought some stone island shorts at a great price Excellent quality and service would definitely use this company again
I
Ivan Wood
Responsible are a great way to sell or
Responsible are a great way to sell or purchase good quality used designer clothing I have used their website numerous times always quick to respond and fast delivery times and trusted genuine clothing
T
Tim Gascoigne
Stone island
I had a stone island jumper that was like brand new and arrived on time as well will definitely be shopping there again
A
April Lam
Even better than the product description
The shipping is really fast And the product is actually even better than the description Will definitely search to buy on RESPONSIBLE in the future
I
Ione
Excellent customer service they
Excellent customer service they couldn t find the item in the warehouse refunded me with a 40 discount and then found the item and allowed me to use the discount on the original item really generous and lovely to interact with fast replies and the item is in perfect condition even better than pictured Really happy customer
A
Aidan
Fantastic friendly firm
Fantastic firm always very friendly and are very fair in negotiations When ordered clothes arrive very quickly Highly recommend
L
L Flynn
Really pleased
Really pleased Jumper was in excellent condition looked new Came very quickly was authentic as promised Will order again
O
Oliver Wrigglesworth
Excellent company
Excellent company communication was very easy and helpfull aswell as quick Offered a good price and organised shipping and paid promptly Thank you
S
Sam
Finally a quick and easy way to trade-in clothing
Sent 4 bags of clothes to Haru now Loads of stuff I couldn t get sold on Vinted and I got paid in a few days Delighted this service exists
M
Mr RODDY MAIR
Great selection and decent prices
Great selection and decent prices got a nice Stone Island sweater and it arrived when they said it would Will definitely buy again