Haru Reviews

Ordered something for next day deliver which still hasn t come over a week and a half later Very hard to get hold of any support from the company itself and have been very unhelpful with letting me know what s going on Usually a good experience with Responsible but this time the customer service has been terrible

Unfortunately I had to return my order not a problem with the product This was done almost a month ago Klarna have not reveived confirmation of the return so I can t get a refund Yodel tracking confirms return was made and delivered to Responsible I have tried emailing phoning and messaging Responsible numerous times and there are never agents free to deal with the issue and no response to emails or messages Very frustrating

I have had the worst service from haru and there delivery team evri I have explained to them countless of times that my package has gone missing which they no but still trying to long it out it s now been over 10days they have not got my package and I have not got any money from them Very poor service from both haru and wvri and to be honest I won t be using you guys again as you are not for your customers I explained how I use to work for evri and no how the system is I explained they lost the package but keep on stating that the package is being processed at there hub honesty it does not take over a week for a damm package to be processed no matter what I have been told by naomi who I have been dealing with that Monday if nothing I will be paid out Which I no is a lie because she confirmed yesterday we are now going to wait till package come there is no movement on the package evri is just update the day and time but package has no movement Naomi customer service I want my money or will take this further I m not to be played with thanks

Very similar experience to a lot of the recent reviews Ordered something two weeks ago No dispatch no delivery Contacted the help email and received no response Something has gone awry at Responsible and they aren t communicating that with their customers whilst also not sending out any orders purchased I can t recommend buying anything from this store at this time Edit they cancelled my order a few minutes after I posted this review

Terrible app and terrible customer service They value brand new clothing worth 40- 60 as 0 06 The algorithm they talk about using to calculate the price is obviously useless They valued my clothes at an insulting low price then I had to pay 10 to send the parcel After 3 hours of uploading and sending the clothes off they contacted me to say they were halving the original price they quoted me When I asked for the clothes to be returned they said I would have to pay another 10 Would not recommend using this app unless you have hundreds of clothes to get rid of immediately - this has to be the only thing it would be useful for I had 60 items and got 18

Can t even get anything to load Everything kept coming up Oops something went wrong Images coukdnt have been any clearer Waste of time

Well after seeing some enticing promo videos I decided to give Haru a chance I listed a coat and a brand new labelled tshirt with tags When it came to the moment I was waiting for it totalled peanuts Sorry I won t be using this app I believe it s just taking advantage of people

Easy to list and send though some prices given are ridiculously low - HOWEVER on receipt they halved the money initially offered and I m still waiting for payment 3 weeks later Will not use again and definitely not recommended

After I saw the adverts l I thought I would download and give it a try I thought I would test the water with a brand new with tags hype full zip hoodie They offered under 1 50 which is literally taking the proverbial I would rather put it on vinted and marketplace at 3 than give it away at what they offer

I posted a robert cavalli jacket since the 20th December today we are 31st January i sign in the app it shows 62 which was originally showing 230 And they said 4days to get paid Iam very disapointed and I will not recommend this app Lack of communication and underprice I have no idea if i ever gonna get my jacket back