AI Review Summary
Based on 92 reviews
Hertz receives consistently high praise across numerous reviews, with customers highlighting excellent service, friendly and professional staff, and high-quality vehicles. Many reviews emphasize the efficiency and reliability of Hertz operations, particularly at major Irish airports. Customers frequently note smooth rental experiences and strong customer support. While overwhelmingly positive, a small number of reviews mention issues with insurance costs and billing discrepancies.
What customers love
- Excellent customer service
- Friendly professional staff
- High-quality vehicles
- Efficient rental process
- Helpful support
Common concerns
- Expensive insurance costs
- Billing discrepancies
Last updated 2 weeks ago
C
Ciaran McGuinness
I have been renting a Car since March 2020 and i have found all your staff very easy to deal with I want to mention Paul Manning Rosaleen McPhilips in particular as they looked after me for the last 18 Months and they provided me with a Brilliant Service and always ensured that my Hertz experience was a pleasurable one I will definitely be recommending Hertz to all my colleagues
H
Hugh Gillanders
Great Service - Great Team - Satisfied Customer
I have hired cars from Hertz on SCR Dublin on a number of occasions They have never disappointed The ease of booking on line the ease speed and efficiency of pickup the quality of cars and the return are seamlessly managed Above all the level of efficiency professionalism and friendliness of the team at Hertz on South Circular Road Dublin is to be commended and applauded
J
Jason Berry
- Just dropped back rental to Wexford 5stars as always
Just dropped back rental to Wexford Excellent service as always staff always on hand to help explain all and then dropped me into town to pick up my car and was good rate Thanks Jason
E
Elaine
Above and beyond
I hired a car this week as I m back in Ireland due to a family illness The colleague who looked after the return 5pm Saturday 22nd is a credit to Hertz and couldn t have been more pleasant to deal with - exactly what I needed after the week I ve had The car itself was a new reg Golf with 1k miles Absolutely perfect
B
Beth
Happy customer
My sister and I hired a car from Hertz at Dublin airport We were very happy with our experience Faisal was professional and respectful to us at all times We met him when we collected the car downstairs and dropped it off Excellent service
A
Ashley Smyth
Very satisfied returning customer
My experience with Hertz Van hire has been nothing but positive Staff advised me on the most suitable vehicle for my requirements and went above and beyond on arranging renewal process of the rental when my schedule was unexpectedly changed Both rental office staff and accounts staff were incredibly pleasant and professional in any dealings I had in person on the phone and by email correspondence And the van I hired was a dream to drive Very happy with experience all round
T
Teresa Harris
Excellent Service
Excellent ServiceHertz Dublin Airport Dec 2021 overall a great experience Excellent customer service and professionalism nothing is too much trouble Fair price and a great choice of cars car was spotless One happy customer I will definately return to Hertz at Dublin Airport Teresa Harris
L
Laura Abecasis
Wonderful experience
I have rented a car from Sligo after my flight being cancelled and my Hertz experience was so smooth that it brought me peace of mind after all the previous stress First we have called the agency and the employee has been very helpful telling us not to take the insurance online that it would be cheaper buying it at the desk Then when we arrived we were attended very quickly the paperwork was done fast even though I had not filled in my details online The woman at the desk was absolutely lovely - she was super efficient and having a chat with us at the same time We loved our experience with Hertz and highly recommend it Thank you for everything
F
Frankie
Hired a large van to move furniture and
Hired a large van to move furniture and household items Online booking was straight forward terms and conditions were clear costs were transparent Very easy pick up from Dublin Airport and counter staff were fine with the fact that I was a little early
C
Catriona Riordan
Hertz South Lotts
Hertz South Lotts I have rented a number of times over the past 12 months Louise is amazing nothing is any bother to her when I need to pick up a car last minute or when I need to extend drop off at last minute too She listens is extremely attentive and matches my needs by recommending the right car Thank you so much Louise for being great