Heybroadband Reviews

Real full fibre broadband | Hey!Broadband

heybroadband.co.uk
3.55
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.55 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
H

Our broadband hasn t worked for 3 days

Our broadband hasn t worked for 3 days been on phone twice not impressed with customer service firstly it was there end engineers were fixing problem now it seems they need to access our property but can t do that for another 5 days quite frankly I m disappointed with the whole service I will definitely be looking for new supplier
E

Terrible company from start and still

AS OF YESTERDAY THERE IS A MANAGER DEALING WITH THIS WHICH IS A RELIEF AS WAS NOT GETTING ANYWHERE BEFORE THIS IF THE SITUATION CHANGES I WILL AMEND MY REVIEWTerrible company from start and still going Also check other sites for reviews and faceboom as most of these reviews are FOR THE SAME FITTERS AND MOST ARE TYPED BY THE SAME SURNAMETHE FEEDBACK OF HEY BROADBAND IS HARDLY FOR THE SERVICE BUT FOR THE SAME FITTERS SO FALSE FEEDBACKIF YOU DO NOT WANT A PERMANENT HEADACHE AVOID AVOID
A

Do not recommend

Highly unreliable and infuriating Our wifi consistently drops or says it s connected but there s no internet Really regret our choice
B

Absolute joke

In my other review you ve asked for additions information that you ve asked for for 1 where have you asked for them and 2 how And 3 actually want to sort this out and ring me like you ve said you would 5 times
A

Stay away from this unethical

Stay away from this unethical company Call centres in South Africa - rude and unprofessional - all they do is raise tickets and tell you to wait 48 hours Managers dont want to talk and engineers are rude and aggressive and I asked them to get off my premises
R

I have no Internet Again

I ve been with hey broadband for 3 months and have been without Internet for two big chunks of time The first was almost a week The second is now It is impossible to speak to an engineer to find out what the issue is and when it will be resolved If you have some kind of magic luck and speak to an engineer which is only possible if you have to holding patience of a saint they will tell you nothing Deeply disappointed by this service and wouldn t recommend it to anyone Notice all of the 5 star reviews are talking about installation
R

Guranteed frequent outages

Guranteed outagesDon t be fooled by the speed they re offering They have the most unreliable and unstable line I ve experienced three outage lasting more than 3-4 days each time over the last 3 months There s been nearly 10 outages since I had it
A

DO NOT USE

DO NOT USE CHECK YOUR AGREEMENTNo internet for 4 days Customer service terrible No idea when internet will be fixed Tried to change provider but were going to be charged 700 by Hey Broadband
S

Not reliable

Not reliable Third time I ve had to report an outage in 3 months Considering going back to my previous provider which was more reliable Update a day later the network status page acknowledged the outage - but recoded it as starting today despite being reported nov 5 at 11 53 am GMT Incident Start TimeNov 06 2024 07 30 52 AM GMT status heybroadband co uk
A

DO NOT USE

DO NOT USE We had and outage for 2 days which I reported with no updates Chasing and chasing and nothing happening They kept promising to fix but didn t Waited 20 minutes to talk to someone etc etc I decided to terminate contact and now that want to charge 700 for a none existent service Nightmare

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